Customer Care Agent

Placements24; The Islands (MS); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Training opportunities

Career advancement

Job summary

Placements24 is seeking a diligent Customer Care Agent in Paarl to be the primary contact for customers, handling queries and resolving issues with a positive, professional approach.

You will address service questions, manage orders and returns, and maintain detailed records in the CRM while delivering excellent service and supporting clients and employees alike.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or similar role.
• Excellent communication and active listening.
• Ability to stay calm under pressure.
• Basic computer proficiency and helpdesk software experience.

Responsibilities

• Answer customer calls and emails promptly.
• Address and resolve complaints with professionalism.
• Provide information about products, services, and policies.
• Process orders, modifications, and returns accurately.
• Document interactions and resolutions in the CRM.

Job description

About the Role

Our client is looking for a diligent and customer-centric Customer Care Agent to join their team in Paarl. In this role, you will be the primary point of contact for customers, dedicated to providing outstanding support and ensuring all queries and issues are resolved effectively. You will handle a range of responsibilities, from addressing service-related questions to resolving complaints, all while maintaining a positive and professional demeanor. This is an excellent opportunity to develop your customer service skills within a company that values its clients and employees.

Key Responsibilities

• Answer customer calls and emails, providing prompt and accurate assistance.
• Address and resolve customer complaints and concerns with patience and professionalism.
• Provide detailed information about products, services, and company policies.
• Process customer orders, modifications, and returns accurately.
• Document all customer interactions and resolutions in the company's CRM system.

Requirements

• High school diploma or equivalent qualification.
• Previous experience in customer service or a similar role.
• Excellent communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and experience with helpdesk software.

Benefits

• Competitive annual salary and regular performance reviews.
• Comprehensive medical aid and retirement fund benefits.
• Ongoing training and development opportunities.
• A stable and supportive work environment in Paarl.
• Potential for career advancement within the organization.