Customer Service Representative - Repairs

Renishaw; West Dundee (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401K with company match

Health, dental and vision benefits

Job summary

Renishaw is seeking a Customer Service Representative - Repairs to join our West Dundee, IL team. The role is an on-site, non-exempt position focused on accurate order processing, quotes, and customer communication.

You will interface with customers, Sales Managers, and internal teams to ensure timely delivery and high service levels. The ideal candidate has 3–5 years of customer service experience, strong Excel/Outlook skills, and an interest in manufacturing technology.

Qualifications

• Minimum high school diploma and 3–5 years of customer service experience.
• Proficiency with Outlook, Word and Excel; CRM and ERP systems preferred.
• Experience handling orders, quotes and customer inquiries with accuracy.

Responsibilities

• Process orders and quotes received via fax, mail, email, phone, chat, or in person.
• Direct and expedite orders to meet customer requirements and delivery dates.
• Follow up on orders and coordinate returns and customer complaints.
• Confer with customers about products, pricing, shipping, and delays.
• Escalate issues to higher authorities and interface with internal/external customers.

Skills

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Multitasking

Customer rapport

Adaptability

Willing to learn

Education

High school diploma

Tools

Microsoft Office

CRM systems

ERP software

Job description

Job DescriptionRenishaw is an innovative engineering company with a proud history of delivering measurement, calibration and precision manufacturing solutions to some of the most complex engineering processes in the world. Since our inception over half a century ago we have grown a global presence with over 70 offices in 39 countries across Europe, Asia Pacific and the Americas and employ a workforce of over 5000 people.The Customer Service Representative interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services. This is primarily an onsite position located at our West Dundee, IL office.Process orders and quotes for material or service received via fax, mail, email telephone, web chat, or personal requests for customers or Renishaw Sales Managers paying special attention to accuracy and detailDirects and expedites orders for customer requirementsConfer with customers to provide information about products and services. This may include technical details, pricing, shipping information, anticipated delays and any additional information needed by customerFollow up on orders to ensure delivery to specified datesCoordinates product returns and customer complaintsInterfaces with all internal and external customersEscalates issues to higher authoritiesExcellent attention to accuracy and detailExcellent verbal, written communication and interpersonal skillsAbility to multitask, prioritize and manage time effectivelyAbility to build rapport with prospective customers/ customersInterest in manufacturing technology and applicationAccepts responsibility for quality of workIdentifies upsell and cross sell opportunities and takes appropriate action when requiredFlexibility and adaptabilityAbility and willingness to learn and progressAny other duties as requiredEducation and Experience: MinimumHigh school diploma3 – 5 years of customer service experienceProficient with Microsoft office applications especially Outlook, Word and ExcelEducation and Experience: PreferredExport logistics knowledgeInterest in manufacturing technologyExperience with customer relationship management (CRM) systemsExperience with enterprise Resource Planning software applications especially operations (ERP)Prior experience working with technical products in a sale or purchasing environmentCompensation Range-Non-exempt, hourly role (Annual estimate)$50,000 to $55,000(depending on experience level)In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities.BenefitsRenishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.Employment Type:RegularTime Type:Full timeRequisition Number:R9645 Customer Service Representative - Repairs (Open)Reasonable Accommodation:If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at [e-mail].