Customer Service Representative - Reno/Tahoe Airport

Enterprise; Reno (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Senior Customer Service Representative to support our Reno, NV branch. The role emphasizes superior customer service, face-to-face and phone assistance, and back-up rental support in a busy branch or airport setting.

You will handle reservations, explain rental terms, assist with returns, and grow revenue through upselling options while maintaining safety and service standards. This is a full-time on-site position with competitive benefits.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without future sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service and sales experience in retail, guest service, or hospitality.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions in the past 5 years.

Responsibilities

• Provide a high level of customer service by assisting customers in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assess rental conditions upon return and process returns, check-ins and exit transactions.
• Market the company while assisting customers with pickups and drop-offs.
• Explain rental terms and vehicle features; upsell protection products and options.
• Coordinate with management on vehicle maintenance and issues as needed.
• Handle incoming reservations, rate quotes, and questions; assist other branches and partners.

Skills

Customer service

Sales experience

Face-to-face interaction

Communication skills

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility has an exciting opportunity for a Customer Service Representative Sr. The Customer Service Representative Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location: 2555 Aviation Blvd, Reno, NV 89502

This is a full time position that pays $20 / hour

We Offer

• Paid time off
• Employee discount
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules Available

• 330p-12a Thursday - Monday
• 6am - 2:30pm Thursday - Monday
• 8a-430p Saturday - Wednesday
• 12pm - 8:30pm Wednesday - Sunday
• 9am - 5:30pm Saturday - Wednesday

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year of customer service and sales experience in retail, guest service, or hospitality
• Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years,
• No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).