Customer Service Representative - Remote in MST or PST

UnitedHealth Group; Phoenix (AZ); Remote; Confidential; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes through technology and care. This full-time role offers the chance to connect with members and help them navigate their healthcare needs. With a focus on diversity and inclusion, you will be part of a team that values your contributions and supports your career development. Enjoy the flexibility of working remotely within the Mountain or Pacific Time Zone while receiving comprehensive training and benefits. If you're passionate about making a difference in healthcare, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Equity stock purchase

Paid training

Qualifications

• High School Diploma or equivalent work experience is required.
• 1+ years of work experience preferred, especially in healthcare.

Responsibilities

• Schedule in-home visits with physicians or nurse practitioners.
• Assist members with inquiries and ensure accurate appointment scheduling.

Skills

Communication Skills

Confidentiality

Customer Service

Typing Skills

Metric-driven Work Experience

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hour/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm local time, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer weeks of paid training. The hours during training will be an 8-hour shift between 8:00am – 4:30pm PST and 9:00am – 5:30pm MST, Monday – Friday. Training will be conducted virtually from your home.

If you are located within Mountain OR Pacific Time Zone, you will have the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities:

• Call members to schedule in home visits with a Physician or a Nurse Practitioner
• Answer inbound calls from members and assist them with their inquiries
• Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR Older
• 1+ years of work experience
• Experience with Microsoft Word, Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence)
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm local time, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications:

• Experience working in the health care industry
• Experience working with Medicaid or Medicare
• Experience working in a customer retention focused role

Telecommuting Requirements:

• Reside within Mountain OR Pacific Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to type and talk at the same time while navigating through multiple screens
• Experience working in a metric-driven work environment
• Experience using an auto dialer system

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.