Bilingual English and Spanish - Customer Service Representative - Remote in MST OR PST

UnitedHealth Group; Phoenix (AZ); Remote; Confidential; Full time

Job summary

Una empresa innovadora busca representantes bilingües apasionados por ayudar a los demás. En este rol, serás el puente entre los miembros y los servicios de salud, asegurando que obtengan la atención que necesitan. Con un entorno de trabajo inclusivo y diverso, tendrás la oportunidad de crecer profesionalmente mientras impactas positivamente en la vida de las personas. Ofrecemos un paquete de beneficios integral y un horario flexible para aquellos que residen en zonas horarias MST o PST. Si hablas inglés y español y deseas contribuir a la equidad en la salud, esta es tu oportunidad.

Benefits

Entrenamiento pagado de 8 semanas

Paquete de beneficios integral

Programas de incentivos y reconocimiento

Contribución al 401k

Opción de compra de acciones

Qualifications

• Fluidez en inglés y español es esencial para esta posición.
• Experiencia previa en atención al cliente es preferida.

Responsibilities

• Llamar a los miembros para programar visitas a domicilio con médicos.
• Responder llamadas entrantes y ayudar a los miembros con sus consultas.
• Asegurar la programación precisa de citas y resolver problemas.

Skills

Fluidez en inglés y español

Habilidades de servicio al cliente

Capacidad para trabajar en un entorno de alta presión

Habilidades de comunicación

Education

Diploma de secundaria / GED

Experiencia laboral equivalente

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast-growing environment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work an 8-hour shift between our normal business hours of 9:00 am - 5:30 pm local time.

We offer 8 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm PST (9:00 am - 5:30 pm MST), Monday - Friday.

If you are located in MST or PST Time Zone, you will have the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities:

• Call members to schedule in home visits with a Physician or a Nurse Practitioner.
• Answer inbound calls from members and assist them with their inquiries.
• Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns.
• This is a high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of work experience.
• Bilingual fluency in English and Spanish.
• Experience with Microsoft Word, Microsoft Excel and Microsoft Outlook.
• Ability to maintain confidentiality and adhere to HIPAA requirements.
• Ability to work an 8-hour shift between our normal business hours of 9:00 am - 5:30 pm local time.

Preferred Qualifications:

• Experience working in the health care industry.
• Experience working with Medicaid OR Medicare.
• Experience working in a customer retention-focused role.

Telecommuting Requirements:

• Reside within MST or PST Time Zone.
• Ability to keep all company sensitive documents secure.
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection.

Soft Skills:

• Ability to type and talk at the same time while navigating through multiple screens.
• Experience working in a metric-driven work environment.
• Experience using an auto dialer system.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.