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Bilingual English and Spanish - Customer Service Representative - Remote in MST OR PST

Optum

Phoenix (AZ)

Remote

USD 60,000 - 80,000

Full time

16 days ago

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Job summary

An established industry player is seeking Bilingual Representatives to enhance customer service by connecting with members in their preferred language. This full-time role involves scheduling in-home visits and assisting members with their inquiries in a fast-paced environment. With a commitment to health equity and comprehensive benefits, this organization values diversity and offers career development opportunities. Join a team dedicated to improving health outcomes and making a positive impact in the community. If you are passionate about helping others and thrive in a dynamic setting, this role is perfect for you.

Benefits

Comprehensive benefits package
Incentive and recognition programs
401k contribution
Equity stock purchase
Paid training for 8 weeks

Qualifications

  • 1+ years of work experience in a customer service role.
  • Bilingual fluency in English and Spanish is required.
  • Ability to work an 8-hour shift during business hours.

Responsibilities

  • Schedule in-home visits with Physicians or Nurse Practitioners.
  • Answer inbound calls and assist members with inquiries.
  • Ensure accurate scheduling and resolve any issues.

Skills

Bilingual fluency in English and Spanish
Customer service
Typing while talking
Experience with Microsoft Word
Experience with Microsoft Excel
Experience with Microsoft Outlook
Ability to maintain confidentiality

Education

High School Diploma / GED

Tools

Microsoft Word
Microsoft Excel
Microsoft Outlook

Job description

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work an 8-hour shift between our normal business hours of 9:00 am - 5:30 pm local time.

We offer 8 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm PST (9:00 am - 5:30 pm MST), Monday - Friday.

If you are located in MST or PST Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Call members to schedule in home visits with a Physician or a Nurse Practitioner
  • Answer inbound calls from members and assist them with their inquiries
  • Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern
  • This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. Hear directly from our business leaders to find out more about our Housecalls Customer Service roles and the impact you can make for our members: https://uhg.hr/HouseCalls3/5/21


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma / GED OR equivalent work experience
  • Must 18 years of age OR older
  • 1+ years of work experience
  • Bilingual fluency in English and Spanish
  • Experience with Microsoft Word, Microsoft Excel and Microsoft Outlook (create / edit / save / send documents, spreadsheets and correspondence)
  • Ability to maintain confidentiality and adhere to HIPAA requirements
  • Ability to work an 8-hour shift between our normal business hours of 9:00 am - 5:30 pm local time


Preferred Qualifications:
  • Experience with working in the health care industry
  • Experience with working with Medicaid OR Medicare
  • Experience with working in a customer retention focused role


Telecommuting Requirements:
  • Reside within MST or PST Time Zone
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service


Soft Skills:
  • Ability to type and talk at the same time while navigating through multiple screens
  • Experience with working in a metric-driven work environment
  • Experience with using an auto dialer system


*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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