Customer Service Representative (Remote – Flexible Schedule)

The Claros Travels; Virginia Beach (VA); Hybrid; USD 33.000 - 45.000; Vollzeit

Benefits dieser Stelle

100% remote work environment

Access to industry-related perks and ?

Zusammenfassung

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from booking through post-trip follow-up. This client-facing role demands attention to detail, service-driven mindset, and a passion for hospitality.

Responsibilities include responding to inquiries, assisting with bookings, and coordinating itineraries while maintaining accurate records. A genuine interest in helping clients plan memorable experiences is essential.

Qualifikationen

• Excellent verbal and written communication is required.
• Past customer service in travel/hospitality is preferred.
• Strong organization and attention to detail are essential.
• Comfort with computers and booking/digital tools is necessary.
• Reliable and proactive with the ability to handle multiple requests.

Aufgaben

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Kenntnisse

Excellent communication

Travel/hospitality experience

Organized

Tech savvy

Multitasking

Empathy

Tools

Booking systems

CRM/digital platforms

Jobbeschreibung

Customer Service Representative (Remote - Flexible Schedule)

Job Openings Customer Service Representative (Remote - Flexible Schedule)

About the job Customer Service Representative (Remote - Flexible Schedule)

About the Role

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their journey. In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Previous customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using computers, booking systems, and digital communication tools
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in hospitality and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to industry-related perks and discounts (if applicable)
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

The Claros Travel is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.