Customer Service Representative (Remote – Flexible Schedule)

The Claros Travels; Omaha (NE); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to industry-related perks and (

Discounts on travel services

Job summary

The Claros Travel is seeking a Customer Service Representative to support clients throughout their journey. This remote role handles inquiries, bookings, changes, and post-trip follow-up to ensure a high-quality experience.

Ideal candidates are detail-oriented, service-driven, and passionate about hospitality and providing exceptional customer experiences.

Qualifications

• Experience in travel or hospitality CS preferred.
• Strong written and verbal communication.
• Proficient with booking systems and CRM tools.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist clients with bookings, changes, and cancellations.
• Provide destination and policy information.
• Coordinate reservations and confirm itineraries.
• Follow up with clients pre- and post-travel for satisfaction.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Hospitality focus

Digital tools

Tools

Booking systems

CRM software

Job description

Customer Service Representative (Remote - Flexible Schedule)

Job Openings Customer Service Representative (Remote - Flexible Schedule)

About the job Customer Service Representative (Remote - Flexible Schedule)

About the Role

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their journey. In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Previous customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using computers, booking systems, and digital communication tools
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in hospitality and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to industry-related perks and discounts (if applicable)
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

The Claros Travel is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.