Customer Service Representative (Remote – Flexible Schedule)

The Claros Travels; Sacramento (CA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Discounts and perks

Training and development

Job summary

The Claros Travel offers a Customer Service Representative role that is fully remote, supporting clients from initial booking through post-trip follow-up to ensure a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about hospitality, with strong communication skills and the ability to manage multiple requests with empathy.

Qualifications

• Detail-oriented, service-driven and customer-focused.
• Experience in customer service, preferably in travel/hospitality.
• Strong organizational skills and multitasking abilities.
• Proficient with computers, booking systems, and digital tools.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist clients with luxury and leisure bookings, including changes and cancellations.
• Provide accurate information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after journeys.
• Address questions with empathy and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms.

Skills

Verbal communication

Written communication

Customer service experience

Organization

Attention to detail

Tech savvy

Tools

Booking systems

CRM software

Job description

Customer Service Representative (Remote - Flexible Schedule)

Job Openings Customer Service Representative (Remote - Flexible Schedule)

About the job Customer Service Representative (Remote - Flexible Schedule)

About the Role

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their journey. In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Previous customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using computers, booking systems, and digital communication tools
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in hospitality and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to industry-related perks and discounts (if applicable)
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

The Claros Travel is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.