Bilingual Customer Service Representative

Oscar; United States; Remote; USD 42,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

11 paid holidays

Paid sick time

Paid parental leave

401(k) plan participation

Life and disability insurance

Paid wellness time and reimbursements

Job summary

Oscar is hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. This remote role supports members and providers and reports to the Concierge Operations Manager.

The position is open to candidates residing in Florida, with occasional travel for team meetings and events. The role pays $20.00–$21.00 per hour, with up to a $1.00 per hour bonus after bilingual assessment.

Qualifications

• Must be bilingual in Spanish and English with full professional proficiency reading, writing, and speaking.
• 1+ year of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Responsibilities

• Develop a comprehensive understanding of Oscar's processes, procedures, and tools.
• Interact with members, brokers, providers, and Oscar vendors across channels as needed.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality.
• Build working relationships with partners across the organization.
• Support leadership by identifying issues through escalation pathways.
• Monitor health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure timely turnaround.
• Participate in process improvement projects.
• Comply with operating, regulatory, and PHI privacy standards.
• Adhere to applicable laws and regulations.
• Perform other duties as assigned.

Skills

Bilingual Spanish/English

Customer service

Analytical skills

Google Suite

Microsoft Office

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report to the Concierge Operations Manager.

Work Location:

This is a remote position, open to candidates who reside in Florida. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency:

The set pay rate for this role is $20.00 - $21.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience
• High school diploma or GED

Bonus points:

• Strong quantitative or analytical skills focused on solving problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI):

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents:

For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.