Associate, Service Transformation

Oscar Health; Atlanta (GA); Hybrid; USD 87,000 - 114,000; Full time

Job summary

Oscar Health is hiring an Associate, Service Transformation to join our Concierge Optimization team. This role partners with business and technical stakeholders to design, optimize, and implement improved operations and processes.

You will gather requirements, manage projects, document decisions, and analyze data across multiple initiatives. You’ll report to the Senior Director of Member & Provider Services.

Qualifications

• Bachelor's degree or 3+ years commensurate experience.
• 3+ years in operations, health insurance, data analysis, engineering or consulting.
• 2+ years using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of end-to-end project management.
• 2+ years designing and improving workflows and standing up operating and technical procedures.
• 2+ years with process improvement methodologies such as Lean, Six Sigma or Theory of constraints.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
• Mentor team members and promotes colleagues' growth.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

Skills

Excel

SQL

Python

Education

Bachelor's degree or 3+ years commensurate experience

Job description

Hi, we’re Oscar. We’re hiring an Associate, Service Transformation to join our Concierge Optimization team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Associate, Service Transformation is responsible for working cross functionally with business and technical Oscar stakeholders and representing the needs and interests of the department in company wide strategic initiatives and in solving business problems related to internal processes. You will lead the design, optimization, and implementation of processes and improvements to operations to support achieving organizational goals. This requires collecting and documenting requirements, and managing project plans. It also involves documenting important project decisions, managing project governance, and applying frameworks. Additionally, it necessitates analyzing data and communicating risk mitigation strategies. These efforts must span across different projects and team members at the same time.

You will report into Senior Director Member & Provider Services.

Work Location:

This position is based in Tempe, New York, Atlanta or Dallas, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. team meetings and company events.

Internal applicants living outside of the listed location(s) will be considered for this role provided they meet all job requirements and internal transfer eligibility criteria.

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $96,876.00 - $127,149.75 per year. The base pay for this role in all other locations is: $87,188.40- $114,434.78 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
• Mentor team members and promotes colleagues' growth.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

Requirements:

• A bachelor's degree or 3+ years commensurate experience
• 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
• 2+ years of experience with end-to-end project management
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints

Bonus points:

• Bachelor's degree in Engineering, Business Administration, or other related field
• Lean Six Sigma Green Belt certification or higher

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI):

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents:

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