Customer Service Representative - Remote

Local Splash Corp; United States; Remote; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Local Splash Corp seeks a Customer Service agent to be the face of the company, handling inbound calls and assisting clients with orders, billing, and account questions. This is a full-time, 100% remote role with hours Monday–Friday 7am–4pm (PST).

Responsibilities include managing calls and emails, data entry, and daily operations, with a focus on proactive client support and accurate issue escalation. Strong English skills and remote work experience are essential.

Qualifikationen

• Excellent communication in English.
• Experience working in a remote environment.
• Type 30-50 WPM.
• Sales experience.
• Advanced computer skills.
• Attendance and dependability.

Aufgaben

• Provide support to client inbound and outbound calls and emails.
• Respond to client voice messages and emails.
• Account Updates.
• Data Entry.
• Daily Operations.
• Proactive Support with Client Calls.
• Track Metrics & Data.
• Issue Identification and Escalation.

Kenntnisse

Communication

Verbal communication

Written English

Remote work

Sales experience

Attendance reliability

Data entry

Excel

Ausbildung

High School Diploma

Tools

Excel

Google Docs

Spreadsheets

Jobbeschreibung

We are seeking a Customer Service agent who is responsible for being the “face” of Local Splash. This job entails answering inbound calls and proactively assisting clients with all account matters i.e. orders, errors, account questions, billing, cancellations, and other queries. This individual acts as a liaison between Local Splash and our clients.

*This is a full-time, 100% remote opportunity. Monday - Friday from 7am - 4pm (PST)*

Responsibilities and Duties:

• Provide support to client incoming & outgoing phone calls & emails
• Respond to client voice messages & emails
• Account Updates
• Data Entry
• Daily Operations
• Proactive Support with Client Calls
• Track Metrics & Data
• Issue Identification and Escalation

Desired Skills:

• Excellent communication - in English
• Advanced computer and multi-tasking ability
• Excellent English writing skills and attention to detail
• Experience working in a remote environment

Preferred Skills:

• Google Ads Certified
• Advanced knowledge of local SEO
• Background in Quality Control
• Basic knowledge of Google Docs and Spreadsheets
• Google Ads knowledge/background
• Excellent communication skills - in Spanish

Requirements:

• Type 30-50 WPM
• Sales experience/ability
• Excellent communication skills
• Advanced computer skills
• Customer support skills
• Advanced knowledge of Excel
• Attendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate manner
• High School Diploma (or GED or High School Equivalence Certificate)

Local Splash is an equal opportunity employer. We embrace diversity and we are committed to creating a versatile and fun environment for all employees.