Customer Service Representative- Remote

DriveTime Automotive Group; Town of Texas (WI); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their remote team. This role involves managing customer inquiries about automotive warranties, requiring excellent communication and problem-solving skills. The ideal candidate will thrive in a fast-paced environment, demonstrating emotional intelligence and resilience. With a focus on professional growth and a supportive work culture, this opportunity offers comprehensive benefits, including health insurance and tuition reimbursement. Join a company recognized for its commitment to diversity and innovation, and make a meaningful impact in the automotive sector.

Benefits

Work from home

Comprehensive health insurance

401(K)

Tuition reimbursement

Paid time off

Employee engagement activities

Qualifications

• 3+ years in customer service with conflict resolution experience.
• Experience in the automotive industry is a plus.

Responsibilities

• Handle inbound and outbound calls regarding warranties.
• Educate customers and enhance self-service options.

Skills

Emotional Intelligence

Conflict Management

Communication Skills

Time Management

Problem Solving

Education

High School Diploma

Associate Degree

Bachelor's Degree

Job description

Customer Service Representative- Remote

Apply locations: 7457 E Hampton Ave, Mesa, AZ 85209 | Full time | Posted 2 Days Ago | Job Requisition ID: R11928

What’s Under the Hood

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services, including GAP coverage, vehicle theft, GPS tracking, and dealership fleet management. Our expertise is proven with over 1 million service contracts, products, warranties, and over $300 million in claims.

That’s Nice, But What’s the Job?

The SilverRock Customer Service Representative handles inbound and outbound calls, educating customers and answering questions about their warranties. We aim to simplify the complex world of automotive warranties by enhancing self-service options and delivering world-class customer service, requiring high emotional intelligence and conflict management skills in a fast-paced call center environment.

What Kind of Folks Are We Looking For?

• Passionate and goal-oriented: Enthusiastic about your career and exceeding goals.
• Excellent communication skills: Confident and charismatic in both verbal and written forms.
• Agile in a fast-paced environment: Able to adapt quickly and contribute positively.
• Team player: Able to collaborate effectively with others.
• Time management: Capable of meeting deadlines under pressure.
• Problem solver: Skilled at identifying issues and finding solutions.
• Positive emotional resilience: Maintains optimism amidst challenging calls.

The Specifics

• High School diploma required; Associate or Bachelor’s degree preferred.
• 3+ years in customer service with conflict resolution experience.
• Experience in the automotive industry is a plus, including knowledge of vehicle repair procedures, labor guides, and part pricing.
• Work from home: Must have a quiet, conducive workspace, reliable internet, and be in an approved location.

Perks and Benefits

• Work from home with casual attire.
• Comprehensive health insurance: medical, dental, vision.
• Additional benefits: 401(K), life insurance, disability coverage.
• Professional growth opportunities with regular promotions.
• Tuition reimbursement and wellness programs.
• Competitive pay and various employee engagement activities.

Additional Details

• Consistent work schedule: Monday through Friday, rotating Saturdays, with flexibility and overtime as needed.
• For AZ and TX employees: in-office or hybrid options available.
• Employee amenities include a game room, gym, social events, and recognition programs.
• Paid time off, including holidays and wellness days.

About Us

DriveTime is a certified Great Place to Work, recognized for diversity, culture, and leadership. We are committed to creating opportunities and improving lives through innovative automotive solutions, with headquarters in Tempe, AZ, and Dallas, TX. We welcome applicants eager to grow professionally and make an impact.

Hiring is contingent upon background and drug screening. DriveTime is an equal opportunity employer and a drug-free workplace.