Customer Service Representative (Remote)

ABC Legal Services; San Juan (PR); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Support Specialist to enhance customer experiences in a remote role based in Puerto Rico. This position involves addressing customer inquiries, managing support tickets, and collaborating with various teams to ensure smooth order processing. Ideal candidates will possess strong communication skills, a knack for problem-solving, and the ability to thrive in a fast-paced environment. With a focus on employee success, this role offers the chance to grow within a supportive team while contributing to the company's mission of delivering exceptional service. Join this dynamic team and make a difference!

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Disability insurance

Employee assistance program

Paid time off

Referral program

Qualifications

• 1-3 years of customer support or call center experience required.
• Proficiency in English, including strong writing skills, is essential.

Responsibilities

• Respond to customer support tickets and manage high-volume phone calls.
• Document issues in Confluence and assist customers with existing orders.

Skills

Customer support

Communication skills

Problem-solving

Typing speed (55 wpm)

Document manipulation

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

PDF Editor

Confluence

Job description

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Puerto Rico.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm
• Proficiency in English, including strong writing and communication skills, is essential for this role

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program

Starting Pay: $12.00 to $14.00

Schedule: Full-time, Monday thru Friday