Customer Service Representative (Remote)

Stryker; Portland (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading medical technology company is seeking a Customer Service Representative for a remote position. This role involves delivering exceptional customer service through various channels, supporting sales and healthcare inquiries. Ideal candidates will have relevant experience and possess strong communication skills, along with a flexible approach to work hours.

Benefits

Health benefits including medical, dental, and vision insurance

401(k) plan with employer match

Employee Stock Purchase Plan

Flexible Spending Accounts

Wellness program

Qualifications

• 2 years of direct Customer Service or Account Management experience required.
• Experience with Salesforce and/or SAP is essential.
• Ability to work flexible hours based on business needs.

Responsibilities

• Provide phone and email support for inquiries.
• Maintain accurate record-keeping and follow processes for 100% quality.
• Participate in continuous improvement projects.

Skills

Customer Service

Account Management

Flexibility

Education

High School diploma or GED equivalent

Associates or Bachelors Degree

Tools

Salesforce

SAP

PowerBI

Genesys

Job description

Customer Service Representative (Remote)

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Customer Service Representative (Remote)

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Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time)

Overtime required as needed

What You Will Do –

As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

• Provide phone and email support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time
  
  

Required

What You Need –

• At least 2 years of direct Customer Service or Account Management experience
• High School diploma or GED equivalent
• Experience with Salesforce and/or Systems Applications & Products (SAP)
• Ability to work flexible hours as needed to support the business needs
  
  

Preferred

• Associates or Bachelors Degree
• 3 or more years of Customer Service and Order Entry
• Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI) or Global Healthcare Exchange (GHX) are a plus
• Experience with PowerBI and/or Genesys are a plus
  
  

$20.08 – $32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Medical Equipment Manufacturing

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