Call Center Representative - Recovery

Intelogix; Northern (KY); Hybrid; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Paid time off

Career advancement

Job summary

InteLogix seeks a customer service professional to join our remote team. You will handle inbound calls and emails from customers of a major telecommunications company, diagnose issues, and provide clear, actionable solutions with empathy.

This role emphasizes excellent communication, multitasking in a fast-paced setting, and delivering best-in-class service. Training is provided; this is a full-time, non-seasonal position with benefits.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Call Center or Collections experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Handle inbound calls and emails from customers of a major telecommunications company.
• Educate customers about debt and credit reporting details and take appropriate action.
• Provide solutions and maintain high-quality service.
• Adhere to FDCPA and state collection laws.
• Maintain professional relationships with supervisors and coworkers.

Skills

Customer service

Communication

Call center

Debt collection

Multitasking

Problem solving

Education

High School Diploma or equivalent

Job description

Pay rate: $12/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Handle inbound calls/emails from customers of a major telecommunications company
• Educate and inform callers of debt and credit reporting details, taking action when necessary and noting accounts accordingly
• Offer solutions and handle each case with the utmost care
• Education about consumer protection rights and best practices
• Maintains good public relations
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
• Perform additional duties as required by management

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Superb attendance, so you can be there when our customers need us
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
• Call Center or Collections experience preferred
• At least 1 year of Customer Service experience required
• Excellent communication, both written and oral
• Ability to apply basic mathematical concepts

Work at home requirements:

• InteLogix will provide a computer for the duration of your employment on this program
• Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer
• High speed internet with an ethernet connection to the router (no satellite, wireless or hotspot)
• 10 Mbps download and 5 Mbps upload speed WiFi must be turned off at all times
• Private and distraction free home work space with the ability to close a door

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.