Remote Agent Customer Service Representative

Jobcertify; Phoenix (AZ); Remote; USD 21,000 - 28,000; Full time

Job summary

A leading customer service firm is seeking a Remote Agent Customer Service Representative in Arizona. You will be responsible for delivering expertise to identify and analyze client needs regarding products and services. Ideal candidates have a strong customer service background and excellent communication skills. The position requires an associates degree and proficiency with computers. Join a company that values openness, inclusion, and trust, while providing robust professional training and support.

Qualifications

• Minimum of 6 months related work experience required; customer service experience or help desk preferred.
• Excellent oral, written and interpersonal communication skills.
• Ability to handle confidential and proprietary information.
• Ability to review, record and organize information from a variety of departments.

Responsibilities

• Identify and analyze agent needs to offer solutions on products and services.
• Research policy, coverage and eligibility provisions.
• Maintain and track accurate data in various computer systems.
• Maintains and tracks accurate data in various computer systems.

Skills

Customer service experience

Interpersonal communication

Multi-tasking ability

Computer proficiency

Education

Associates degree in a business-related field

Tools

Microsoft Office

Job description

Remote Agent Customer Service Representative

About the job Remote Agent Customer Service Representative

Our Common Purpose is the guiding principle that exemplifies the way we behave at Arkestro. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors.
Professional Training Class Start Date: October 10, 2022

• Schedules will be assigned with start times between 7AM and 11AM PST and end times between 3:30PM and 8PM PST (start times 10AM and 2PM EST and end times 630PM and 11PM EST) Monday through Friday.**
• At this time we are not considering applicants from CA, NJ & NY*

Responsibilities

• Delivers expertise by identifying and analyzing agent needs to offer solutions on Safeco products and services and provide education on self-service tools.
• Research policy, coverage and eligibility provisions
• Upholds our client care standards by achieving individual goals on call quality, handle time, adherence, first call resolution, and reliability
• Maintains and tracks accurate data in various computer systems.

Qualifications

• Associates degree in a business-related field or equivalent training required.
• Minimum of 6 months related work experience required; customer service experience or help desk preferred.
• Ability to review, record and organize information from a variety of departments.
• Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment.
• Ability to handle confidential and proprietary information.
• Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office.
• Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions.
• Passing Proficiency Assessments is required.

At Arkestro, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect. Here, youll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.