Virtual Sales Representative - Remote

Jobcertify; Austin (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking a Virtual Sales Representative to support customer inquiries and sales initiatives. This remote position requires strong customer service skills and the ability to maintain a dedicated workspace. You will document customer interactions and recommend appropriate products and solutions to ensure high levels of satisfaction. Candidates must have a dedicated phone line and high-speed internet connection. This is a chance to contribute significantly to customer engagements.

Qualifications

• Ability to work from a dedicated, confidential workspace.
• Must possess a dedicated phone line and high-speed internet connection.
• Experience in customer service or sales support preferred.

Responsibilities

• Perform customer service and sales support activities.
• Handle inquiries and recommend solutions to customers.
• Document customer interactions and service requests.

Skills

Customer service

Sales support

Active listening

Job description

About the job Virtual Sales Representative - Remote

At Arkestro, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companys success. As a Registered Sales Representative within Arkestro's Customer Care Center organization, you will work remote from your home location.

Additional requirements for success in a virtual role include:

• Work Space Must be able to provide a dedicated, confidential work space which includes a door that can be closed for privacy.
• Phone line Must provide an employee-paid, dedicated phone line, solely for the use of customer call routing; line must not have call waiting/forwarding. A Voice over IP phone/internet bundle is recommended.
• High speed internet Must provide employee-paid, high speed internet service (20 MB or higher connection speed); no dial-up or satellite dish connections. A Voice over IP phone/internet bundle is recommended. Must be hard wired into the router. Wi-Fi is not acceptable.
• Must possess a cell phone, tablet, or smart watch capable of downloading apps to receive VPN access code via PingID application.

Job Description

Performs customer service and sales support activities and initiatives. Transitions the conversation to present sales opportunities to increase share of wallet to customers, and handles inquiries. Supports a complex dedicated suite of products/services, and/or leverages an advanced process or tool to support external customers. Delivers CARES model to customers and service partners.

Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served.

Refers applicable products and services. Recommends appropriate solutions. Follows defined treatments and/or employs active listening skills to present alternative solutions.

Resolves customer service inquiries and issues. Recommends appropriate solutions. Maintains high levels of customer satisfaction consistent with Arkestro'score values. Demonstrates commitment to quality. Resolves more complex or reoccurring issues where appropriate, and identifies root cause.

Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional action.