Customer Service Representative - Remote

Aramark; Lexington (KY); Remote; Full time

Job summary

A leading company in uniform supply and services is seeking a Customer Service Representative in Lexington, Kentucky. The role involves handling inbound customer calls, resolving complaints, and providing information on products and services. Candidates should have a strong customer service background, excellent communication skills, and the ability to work in a collaborative environment. This position offers competitive hourly pay, a flexible schedule, and opportunities for career advancement.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible work schedule

Supportive work environment

Qualifications

• Minimum of two years of customer service experience in a high call volume environment.
• Knowledge of customer service processes and complaint handling.
• Ability to work with company software.

Responsibilities

• Handle inbound customer calls and provide requested information on products.
• Resolve customer complaints and discrepancies to ensure satisfaction.
• Communicate service trends and manage compliance programs.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma

Associate's Degree or higher

Tools

Oracle software

Job description

Employer Industry: Uniform Supply and Services

Why consider this job opportunity:
- Hourly rate up to $17.00
- Comprehensive benefits package including medical, dental, vision, and paid parental leave
- Opportunity for career advancement and growth within the organization
- Flexible work schedule, including days, nights, weekends, and overtime
- Remote work opportunity, allowing for a better work-life balance
- Supportive and collaborative work environment that fosters teamwork

What to Expect (Job Responsibilities):
- Handle inbound customer calls and provide requested information on products, pricing, and account services
- Efficiently record all customer information and notes related to issues or accounts
- Resolve customer complaints and discrepancies to ensure satisfaction and one-call resolution
- Assist customers with account status and research misapplied payments or discrepancies
- Identify and communicate service trends and manage company service programs for compliance

What is Required (Qualifications):
- Minimum of two years of customer service experience in a high call volume environment
- High school diploma required; Associate's Degree or higher preferred
- Strong knowledge of customer service processes and complaint handling
- Excellent communication skills, both verbal and written
- Ability to work with company software and demonstrate analytical and problem-solving skills

How to Stand Out (Preferred Qualifications):
- Experience with Oracle software
- Bilingual in English and Spanish
- Proven work ethic with a positive attitude and team-oriented approach

#UniformSupply #CustomerService #RemoteWork #CareerGrowth #BenefitsPackage

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