Remote Customer Service Representative - (Job Number: 00054803574)

cognizant technologies; Winston-Salem (NC); Remote; USD 32,000 - 45,000; Full time

Job summary

Cognizant is seeking a Remote Customer Service Representative to deliver exceptional service in a high-volume, automated contact center. Candidates should possess strong analytical, communication, and multi-tasking skills, alongside a commitment to customer satisfaction. This remote role requires a minimum of a high school diploma and relevant experience.

Benefits

Competitive compensation package

Insurance available from day 1

401k with matching component

Work-life balance

Qualifications

• Minimum of 2 years previous customer service experience.
• Ability to work well in a fast-paced environment.
• Willingness to work flexible hours.

Responsibilities

• Handle routine customer service inquiries and sales calls.
• Assist with customer service needs and issue resolution.
• Sell snack food products to customers.

Skills

Critical thinking

Analytical skills

Attention to detail

Communication skills

Social skills

Education

High school diploma or GED

Associate degree (preferred)

Tools

Windows environment

Job description

Remote Customer Service Representative - (Job Number: 00054803574)

Pay Competitive

Location Winston-Salem/North Carolina

Employment type Full-Time

Job Description

Req#: 2064744 !*!

Cognizant, a Fortune 500 corporation, is looking for a team of dynamic Customer Service Representatives to deliver world-class experiences to our valued customers. We encourage our Representatives to display critical thinking, analytical skills, high attention to detail technical writing and good communication and social skills to resolve customer queries and issues.

Cognizant Customer Service Representatives are responsible for handling customer interactions in an automated, high volume, remote (work from home) contact center environment. Our Representatives are the "product experts" for a designated customer base. Our representatives assist with credits, broad customer service issues, and take replenishment orders.

Our representatives help grow the profits through selling a broad array of snack food products. We thrive on impeccable customer service and ensure accuracy when taking orders and documenting concerns. Attention to detail, computer experience in Windows and web-based environments, ability to multi-task, professional maturity, and a drive for results, are key attributes required for this role.

As one of our successful representatives, your role is to handle, via telephone, routine customer service inquiries, as well as escalation calls that are related to product sales and delivery. Our agents strive to turn calls from accounts into positive experiences for our customers by using our quality call guidelines. In addition, the Customer Service Representatives are expected to exhibit active involvement and support of their team.

Job Responsibilities

Maintaining an uninterrupted home internet connection is a required.

Employees must ensure that they have a designated work area that meets internet connectivity requirements and is free of distractions.

Follow procedure by adhering to an assigned schedule.

Address escalating customer issues according to procedure.

Sell our portfolio of snack food products to our established and new customers.

Use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers.

Core Competencies

Continuous process improvement focus

Strong Relationship / Influence Skills

Customer Driven

Professional Maturity

Respect for Others

Integrity

Drive for Results

Basic Qualifications

Ability to operate a computer in a Windows environment

Strong multi-tasking skills

The ability to work well in an evolving, fast-paced environment

Strong analytical and processing skills

Skills in handling customer complaints in a calm and polished manner

High attention to detail

High school diploma or GED

Minimum of 2 years of previous customer service experience

Willingness to work flexible work hours (8-hour shift, scheduled between 8am-8pm EST)

Preferred Job Qualifications:

Associate degree

Previous Sales Experience

What's in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, employee, and many other benefits. An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Join our team and you’ll tackle projects that continuously sharpen your technical skills, your talent for solving problems and your ambitions!

What will you do? As a member of an award-winning team, you will be responsible for responding to customer contacts across phone, email, and chat channels, providing information, troubleshooting advice, and ensuring our customers have a magical experience with new and innovative technology.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [e-mail] with your request and contact information.

!*!

Domain Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Order Management(Retail) PL1 Required



* Proficiency Legends

Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

About the company

Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.

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