Remote Customer Service Representative - Must Reside in NY (Starting 6/23/2025)

TSI - Transworld Systems Inc.; City of Schenectady (NY); Remote; USD 1,000; Full time

Job summary

A leading company in the Outsourcing and Offshoring Consulting industry is seeking a Remote Customer Service Representative. This entry-level, full-time role offers paid training and comprehensive benefits, including medical and 401k. Candidates must reside in New York and possess strong communication skills.

Benefits

Work from home

Paid training

Team-oriented environment

Growth opportunities

Comprehensive benefits: medical, dental, vision, 401k with employer match, paid time off, holidays

Qualifications

• High School diploma or equivalent required.
• Proficiency with Microsoft applications essential.
• Reliable internet connection with specified speeds.

Responsibilities

• Assist customers with billing inquiries and concerns.
• Accurately document account information into the client system.
• Explain account statuses and inquiries to customers clearly.

Skills

Attention to detail

Organization

Communication skills

Call handling skills

Education

High School diploma or equivalent

Tools

Microsoft applications

Job description

Remote Customer Service Representative - Must Reside in NY (Starting 6/23/2025)

Join to apply for the Remote Customer Service Representative - Must Reside in NY (Starting 6/23/2025) role at TSI - Transworld Systems Inc.

Job Details

Work Location: Remote (Work from home), must reside in New York state.

Pay Range: $16.50/hr (fixed)

Start Date: Paid training begins Monday, June 23, 2025.

Training Hours: Monday to Friday, 8am - 5pm EST.

Hours of Operation (Post-training): Monday to Friday, 10am - 8pm EST; Saturday, 9am - 5pm EST. During training, schedules will be assigned within these hours.

Responsibilities

• Assist customers with billing inquiries and concerns.
• Accurately document account information into the client system.
• Explain account statuses and inquiries to customers clearly.
• Comply with State and Federal regulations related to job duties.
• Handle delinquent accounts following state guidelines.
• Use excellent communication skills to meet client and customer goals.

Qualifications

• High School diploma or equivalent.
• Proficiency with Microsoft applications and ability to learn new software.
• Attention to detail, organization, and ability to meet deadlines.
• Excellent call handling skills and professionalism.
• Reliable internet connection: broadband, wired (no Wi-Fi or hotspots), with minimum speeds of 25 Mbps download and 20 Mbps upload.
• Camera required during training sessions.

Benefits & Perks

• Work from home.
• Paid training.
• Team-oriented environment.
• Growth opportunities.
• Comprehensive benefits: medical, dental, vision, 401k with employer match, paid time off, holidays.

Additional Information

This role is entry-level, full-time, within the Customer Service function, in the Outsourcing and Offshoring Consulting industry. Equal employment opportunity is provided.