Customer Service Representative (Remote)

Freddie Mac; Reading (Berks County); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in healthcare services is seeking a Customer Support professional to provide essential assistance to clients and members. The role involves effective communication across various channels, ensuring timely responses to inquiries, and working within a collaborative team environment. Candidates should possess a high school diploma and excellent communication skills, with a preference for those with prior customer service experience in healthcare.

Benefits

Benefits start on day one for full-time colleagues

Flexible working arrangements available

Opportunities for career advancement and growth

Qualifications

• Must be available and punctual for scheduled work shifts.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide assistance and support to clients and members through various communication channels.
• Ensure accurate and timely responses to inquiries and issues.
• Collaborate with team members to improve service delivery and client satisfaction.

Skills

Exceptional phone and listening skills

Strong written and verbal communication skills

Strong problem-solving skills

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Benefits start on day one for full-time colleagues with no waiting period
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Flexible working arrangements available

What to Expect (Job Responsibilities):
- Provide assistance and support to clients and members through various communication channels
- Ensure accurate and timely responses to inquiries and issues
- Maintain up-to-date knowledge of services and offerings to effectively assist clients
- Collaborate with team members to improve service delivery and client satisfaction
- Document interactions and maintain records for compliance and reporting purposes

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment and manage multiple tasks

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, preferably in a healthcare setting
- Familiarity with healthcare terminology and practices
- Experience with data entry and maintaining records
- Strong problem-solving skills and ability to work independently

#HealthcareServices #CustomerSupport #CareerOpportunity #ImmediateBenefits #TeamCollaboration

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