Customer Service Representative - Remote

Lensa; Jackson (MS); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading digital health company is seeking a Customer Service Representative (CSR) to provide exceptional support to members and providers. This remote role involves handling inquiries, maintaining high service standards, and educating callers on program benefits while meeting performance metrics.

Qualifications

• Customer service experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inquiries and maintain high customer service standards.
• Educate callers on program benefits and troubleshoot issues.
• Meet call center performance metrics.

Skills

Communication

Multitasking

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Customer Service Representative - Remote

Join Sharecare, a leading digital health company dedicated to unifying and managing health information for individuals and organizations. We are seeking a Customer Service Representative (CSR) to provide excellent support to members and providers via inbound calls and emails.

Job Summary

The CSR answers inquiries, inputs data, and maintains high customer service standards with courtesy and professionalism. The role involves handling routine calls, troubleshooting, and promoting Sharecare’s programs and services using a computerized system.

Essential Job Functions

• Identify and prioritize caller needs and concerns.
• Develop resolution plans and respond efficiently.
• Maintain customer satisfaction and collaborate with other teams.
• Analyze problems and determine solutions according to protocols.
• Educate callers on program benefits.
• Meet call center performance metrics.
• Use computer tools to document and process information accurately.
• Build rapport and adjust communication style appropriately.
• Provide accurate information about Sharecare's offerings.
• Escalate and follow up on complex issues.

Qualifications

• High School Diploma
• Customer service experience preferred
• Excellent communication skills
• Ability to multitask
• Proficient in Microsoft Word & Outlook
• Keyboard and internet navigation skills
• Teamwork and adaptability in a fast-paced environment

Additional Information

This is a remote position within the United States. Sharecare is an Equal Opportunity Employer committed to diversity and inclusion.