Customer Service Representative (Remote)

ABC Legal Services; Indianapolis (IN); Remote; Full time

Job summary

A growing legal services company is seeking a Customer Support Specialist to provide exceptional service and resolve customer inquiries. This remote position requires strong communication skills and the ability to manage multiple priorities. Join a supportive team dedicated to delivering the best customer experience.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Disability Insurance

Employee Assistance Program

Paid Time Off

Paid Holidays

Floating Holidays

Referral Program

Qualifications

• 1-3 years of customer support or call center experience preferred.
• Typing speed of at least 55 wpm.

Responsibilities

• Respond to customer support tickets and manage high-volume phone calls.
• Document issues in Confluence and visit court dockets for case filing information.

Skills

Customer Support

Communication

Problem Solving

Typing

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

PDF editors

Job description

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay ahead of our competition.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues, providing the best customer experience possible. This role involves correcting errors, following up with process servers, moving orders along, and providing information and updates. The specialist collaborates with other teams to ensure all tasks are completed efficiently. This customer-focused role requires diplomacy, quick thinking, and the ability to manage multiple priorities calmly.

This position is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, or South Carolina.

Key Responsibilities:

• Respond to customer support tickets, answering questions and resolving issues related to existing orders.
• Manage high-volume phone calls to assist customers with orders and guide new customers on placing orders online.
• Respond to emails, addressing questions and concerns from customers, internal departments, and field process servers.
• Document issues in Confluence.
• Visit court dockets for case filing information and occasionally retrieve filed papers.
• Perform other related duties as assigned.

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience preferred.
• Proficiency with computer programs such as Microsoft Outlook, Excel, Word, PDF editors, and phone systems preferred.
• Experience with document manipulation.
• Strong reading, writing, and speaking skills in English.
• Ability to transcribe information, review orders, investigate issues, and implement solutions.
• Capable of performing repetitive tasks accurately.
• Maintain high-quality work in stressful situations.
• Proactively anticipate and address potential issues.
• Ability to adapt to new processes and improve performance.
• Typing speed of at least 55 wpm.

We believe that a company's success starts with its employees and that individual success begins with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• 7 Paid holidays
• 4 floating holidays
• Referral program

Starting Pay: $15.00 to $17.00

Schedule: Full-time, Monday to Friday, 7 am - 4 pm PST