Customer Service Representative - Remote

Lensa; Harrisburg (Dauphin County); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Remote Customer Service Representative to handle inquiries regarding pharmacy benefits. The role involves assisting members in understanding their pharmacy programs, with a strong emphasis on communication skills and customer service experience. Benefits include competitive pay, health insurance, and professional development opportunities.

Benefits

Medical, Dental, Vision, and Life Insurance

Paid time off and holidays

401K eligibility

Professional development and coaching programs

Qualifications

• 1 year of call center experience required.
• Customer service or healthcare experience preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Respond to inquiries and document issues using a computerized system.
• Complete HCP and customer calls within established hours.
• Maintain cultural sensitivity and professional interaction.

Skills

Communication

Time Management

Interpersonal Skills

Education

High School Diploma

Associate or Bachelor’s Degree

Tools

Basic Computer Functions

Job description

Customer Service Representative - Remote

Join Pearl Interactive Network as a Remote Customer Service Representative. Handle inquiries from members, providers, physicians, and clients regarding pharmacy benefits. Assist members in understanding and optimizing their pharmacy programs.

Benefits include:

• Competitive hourly rate plus health & wellness benefits
• Medical, Dental, Vision, and Life Insurance
• Paid time off and holidays
• 401K eligibility
• Professional development and coaching programs

Operating Hours: Mon - Fri 8:30 AM to 10 PM EST; Sat and Sun 9 AM to 6:30 PM EST (shifts vary)

Work-from-Home Requirements:

• Internet with minimum 40 Mbps download and 5 Mbps upload speeds; no satellite
• Ethernet connection required
• Private, quiet workspace
• Computer, monitor, and headset provided

Responsibilities:

• Use computerized system to respond to inquiries, document issues, and escalate as needed
• Complete HCP and customer calls within established hours
• Provide and act on performance feedback
• Learn and apply new skills to meet customer expectations
• Maintain cultural sensitivity and professional interaction

Qualifications:

• High School Diploma required; Associate or Bachelor’s preferred
• At least 1 year of call center experience
• Customer service or healthcare experience a plus
• Excellent communication skills
• Experience with international or diverse populations
• Knowledge of medical terminology preferred
• Proficiency with basic computer functions and multiple software systems
• Strong time management and interpersonal skills
• Ability to work independently and support outside normal hours as needed

Physical Requirements: Ability to sit for prolonged periods, occasional lifting up to 10 pounds, and visual acuity for various vision tasks.

Note: Pearl reserves the right to amend responsibilities as needed. Equal Opportunity Employer.