P&C Customer Service Representative (Remote) Pennsylvania

Qualfon; Johnstown (Cambria County); Remote; USD 10,000 - 60,000; Full time

Job summary

Qualfon is seeking a P&C Customer Service Representative to provide exceptional support to clients in Pennsylvania. This remote position focuses on assisting members with their insurance needs without sales pressure. Ideal candidates will possess a Property and Casualty license and have a minimum of one year in customer service, ensuring a professional and articulate presence while handling inquiries.

Benefits

Medical, dental benefits

Vision and life insurance

Paid time off

Qualfon University scholarship program

Access to Qualfon Care Coaches' program

Qualifications

• Minimum 1 year of customer service experience required.
• 1 year of call center experience is required.
• Veterans and their family members are encouraged to apply.

Responsibilities

• Field inbound communication from clients regarding insurance needs.
• Utilize knowledge of personal lines insurance to assist members.
• Correspond with customers and provide policy recommendations.

Skills

Customer Service

Communication

Internet & Research Skills

Critical Thinking

Education

High School diploma or GED

Active Resident Property and Casualty or Personal Lines License

Job description

P&C Customer Service Representative (Remote) Pennsylvania

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P&C Customer Service Representative (Remote) Pennsylvania

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ID

2025-35233

Category

Customer Service/Support

Posting Location : State/Province

PA

Posting Location : Country

US

Position Type

Full-Time

Remote

Yes

Overview

Must live in the State of Pennsylvania

Licensed Insurance Agent - Customer Service - Property and Casualty or Personal Lines

Qualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives to field inbound communication from our client's members. The focus of this position is to provide outstanding support to existing members; this is not a sales-based role and there is no cold calling.

Hourly pay rate - $22.50

Our Mission

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

Further your education and earn a college degree through our Qualfon University scholarship program

FREE access to personal and professional support through the Qualfon Care Coaches' program

Medical, dental benefits, vision, and life & accident insurance for full-time employees

Competitive wages

Paid time off

We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

Qualfon is dedicated to ensuring all team members have Fun@Work!

Responsibilities

What you will be doing:

In this position, you will field inbound communication (phone, email, chat, social media, etc) from our client's members regarding their insurance needs. No cold calling.

Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.

Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.

Understand members' life events that may offer sales cues

Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations

Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks

Adhere to performance metrics and quality standards

Our Representatives are experts in recommending excellent solutions.

Qualifications

Required Skills:

Active Resident Property and Casualty or Personal Lines License

Minimum 1 Year Of Customer Service Experience Required

1 year of call center experience is required

High School diploma or GED required

Veterans and their family members are encouraged to apply

Strong written and verbal communication skills

Professional, articulate voice and listening skills

Maintain member privacy

Internet & research skills: ability to research and quickly become an expert in a variety of subjects.

Computer savvy and can resolve minor technical issues with minimal assistance

Typing 25 words per minute with 90% accuracy

Ability to critically think through situations and solutions

Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude

Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), mar tal status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

[e-mail] to discuss reasonable accommodations.

Pay Range

Starting from USD $22.50/Hr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Outsourcing and Offshoring Consulting

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