Health Records Clerk

East Valley Community Health Center Inc.; Pomona (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

East Valley Community Health Center Inc. in Pomona, CA is seeking a detail-oriented Records Clerk to support medical records workflows across our health center network. Responsibilities include filing, chart pulls, scanning into the EHR, and processing subpoenas.

The role requires accurate data entry and strong patient-facing communication. Experience with EHR systems (NextGen preferred) and knowledge of referral procedures are a plus. Bilingual English/Spanish is highly preferred.

Qualifications

• Excellent customer service skills with patients and staff.
• Basic computer skills including keyboarding and Windows, plus accurate data entry.
• Must be organized, detail-oriented and work with urgency.
• Exceptional patient relations and interpersonal skills required.
• Knowledge of referral procedures preferred.
• Experience with EHR, Nextgen preferred.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Maintains filing system of medical charts.
• Assists with pulling out medical records during clinic hours.
• Scans documents into electronic health record.
• Routes follow-up charts to designated personnel.
• Transfers records to requesting agencies promptly.
• Logs transfers in the patient’s EHR.
• Processes subpoena requests in a timely manner.
• Sorts incoming faxes and distributes to appropriate staff.
• Handles patient requests via phone or fax.
• Purge and send charts to storage.
• Reports to scheduled shifts timely and consistently.
• Other tasks as assigned by supervisor.

Skills

Customer service

Data entry

Organized

Interpersonal skills

Bilingual English/Spanish

Tools

EHR NextGen

Job description

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.

Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

• Maintains filing system of medical charts.
• Assists with pulling out medical records during clinic hours.
• Scans documents into electronic health record.
• Routes to follow-up personnel all charts needing follow-up as indicated by providers.
• Transfers records to the requesting agencies in a timely manner.
• Logs transfer of records in patient’s electronic health record in a timely manner.
• Process and complete all subpoena requests in a timely manner.
• Sort all incoming faxes and distributes to appropriate personnel.
• Tasks provider patient requests incoming via phone message or fax.
• Purge and send charts to storage.
• Report to all scheduled shifts in a timely and consistent manner.
• Other tasks as assigned by supervisor.

POSITION REQUIREMENTS AND QUALIFICATIONS:

• Excellent customer service skills including good phone manners to care for patients and staff on a continual basis.
• Must have basic computer skills to include, keyboarding and basic Windows and accurate data entry.
• Must be organized, detail-oriented and works with a sense of urgency.
• Exceptional patient relations and interpersonal skills required.
• Knowledge of referral procedures preferred.
• Knowledge and experience with EHR, Nextgen preferred
• Bilingual English/Spanish (Highly preferred)
• Excellent interpersonal skills

DOE: $22.00 - $25.98 East Valley offers a competitive salary, excellent benefits to include medical, dental, vision, and defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.