Customer Service Representative – Promotional Products & Apparel

Range Printing; Fargo (ND); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health Insurance

HSA Contribution

Short Term Disability

Life Insurance

Paid Time Off

Holiday pay

401K match

Job summary

Range Printing is seeking a Customer Service Representative to deliver outstanding service for our promotional products and apparel customers. You will gather specifications, prepare estimates, coordinate with staff and vendors, and monitor orders through production to ensure timely delivery.

Ideal candidates communicate clearly, possess strong computer skills, and maintain reliability in a fast-paced environment. Join a family-owned team that values service quality and continuous improvement.

Qualifications

• Excellent verbal and written communication skills.
• Excellent computer skills.
• Reliable and on-time for job while being focused on the job.
• Positive attitude while working productively to build strong customer relationships.
• Able to work carefully and accurately in a fast-paced environment.

Responsibilities

• Meets with customers or sales reps to gather job specs for accurate estimates and pricing suggestions.
• Prepares or obtains estimates and presents to customers.
• Works with internal staff and vendors to prepare orders.
• Prepares proofs and sends to customers as needed.
• Monitors jobs through production to ensure timely completion.
• Responds to customer inquiries promptly and accurately.
• Greets visitors and directs them to the right person.
• Provides feedback to the company on customer concerns.
• Answers calls in a professional manner and routes to the right person.
• Identifies opportunities for process improvements and reports to management.
• Supports team members and promotes company values.
• Maintains knowledge of Microsoft Office and other company software.
• Completes continuing education as required.

Skills

Communication skills

Computer skills

Reliability

Positive attitude

Attention to detail

Tools

Microsoft Office

Job description

Customer Service Representative – Promotional Products & Apparel

Unleash your potential with a growing company that delivers creative marketing solutions. We seek talent in paper print, apparel decoration, promotional items, fulfillment, and web-based services. As a family-owned business, we value our team and are committed to providing opportunities to do more and be more.

Job Summary

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with all Range Printing team members.

Specific Job-Related Duties

• Meets with customers or sales representatives to gather job specifications so accurate estimates of job costs can be generated, making recommendations whenever possible for improved product quality, service and/or pricing.
• Prepares or obtains estimates and presents to customers.
• Works closely with internal staff and outside vendors to prepare orders.
• Prepares or obtains proofs to sends to customers as needed.
• Monitors jobs through the production process to assure timely completion.
• Responds timely and accurately to customer inquiries as needed.
• Assists in greeting walk in visitors and directs them to the appropriate person.
• Provides timely feedback to the company regarding customer concerns.
• Answers phone in a professional, business-like fashion and directs calls to the appropriate person as needed.
• Other duties as assigned.
• Improves him/herself in any way possible to enhance job performance.
• Promotes Range Printing, its Mission, Philosophies, Values, programs and
  achievements to the public and other employees.
• Identifies organizational opportunities for improvement and brings
  solutions and suggestions to management’s attention.
• Functions as a team member by assisting, supporting, and encouraging other
  employees in any way possible.
• Maintains working knowledge of Microsoft Office Software and other software used by
  the company.
• Completes successfully all agreed upon continuing education, i.e., classes, seminars, etc. in a timely fashion.
• Performs related work as required, willingly and eagerly.

Desired Skills & Qualifications

Excellent verbal and written communication skills. Excellent computer skills. Reliable and on-time for job while being focused on the job. Positive attitude while working productively to build strong customer relationships with a can-do attitude. Being able to work carefully and accurately in a fast-paced environment.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our valued customers and will play a crucial role in ensuring their satisfaction. If you are passionate about providing excellent service, have strong communication skills, and enjoy problem-solving, we would love to hear from you.

Benefits Package

• Health Insurance, HSA Contribution, Short Term Disability, Life Insurance, Paid Time Off, Holiday pay, and 401K match.

Job Type

Full-time, 8-hours, day shift, Monday through Friday, Expected hours: 40 per week.