Customer Service Representative - Professional Liability

One80 Intermediaries Inc.; Illinois; On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid time off

Employee discounts

Job summary

One80 Intermediaries Inc. is seeking a Customer Service Representative - Professional Liability to join our team in Illinois.

This role provides excellent phone-based service to insureds and carriers, answering questions about coverage, claims, costs, and billing, and supports our efforts to retain business. Responsibilities include maintaining accurate service history notes, processing client requests by mail, fax, and email, updating records in the administration system, and routing forms for

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service for insurance or financial services preferred.
• Proficiency with CRM and data entry.

Responsibilities

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Skills

Customer service

Phone support

Record maintenance

Tools

CRM software

Email management

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.**One80 Intermediaries** is seeking a **Customer Service Representative - Professional Liability**to join our growing team! The **Customer Service Representative - Professional Liability** answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts. **How You Will Contribute:** * Provide excellent customer service via phone to clients.* Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.* Assist with processing client requests received via mail, fax, and email.* Update and maintain customer records in the administration system.* Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.* Mail specified forms and route completed forms for processing. **Skills & Experience to be Successful:** * Provide excellent customer service via phone to clients.* Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.* Assist with processing client requests received via mail, fax, and email.* Update and maintain customer records in the administration system.* Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.* Mail specified forms and route completed forms for processing. **About One80:** One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. **Pay Range**$17.00 - $18.00 Hourly*The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.***Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.*