Customer Service Representative - Professional Liability

Brown & Brown; Illinois; On-site; USD 23,000 - 25,000; Full time

Job summary

Brown & Brown's One80 Intermediaries in Illinois is seeking a Customer Service Representative - Professional Liability to support insureds and carriers by phone, mail, and e-mail. You will answer questions, resolve issues, and update customer records to ensure accurate service history.

The role focuses on processing client requests, maintaining records, and contributing to business retention in a fast-paced insurance environment.

Qualifications

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients' calls, changes to benefits, policies, etc.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Responsibilities

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients' calls, changes to benefits, policies, etc.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Skills

Customer service

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.One80 Intermediaries is seeking a Customer Service Representative - Professional Liability to join our growing team!The Customer Service Representative - Professional Liability answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.How You Will Contribute:Provide excellent customer service via phone to clients.Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.Assist with processing client requests received via mail, fax, and email.Update and maintain customer records in the administration system.Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.Mail specified forms and route completed forms for processing.Skills & Experience to be Successful:Provide excellent customer service via phone to clients.Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.Assist with processing client requests received via mail, fax, and email.Update and maintain customer records in the administration system.Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.Mail specified forms and route completed forms for processing.About One80:One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.Pay Range$17.00 - $18.00 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.Recruiting Vendor Disclosure StatementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.