Customer Service Representative- Pipersville

Penn Community Bank; Pipersville (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Penn Community Bank is seeking a customer-focused team member to process transactions, open personal and business accounts, and address customer inquiries. You will coordinate with multiple departments to resolve issues, promote banking products, and support onboarding for new clients.

Ideal candidates have a high school diploma, banking experience, and strong attention to detail. The role requires reliable scheduling with Saturdays and a traditional branch environment.

Qualifications

• High school diploma or equivalent required.
• Previous banking experience preferred.

Responsibilities

• Process customer transactions accurately and efficiently; complete required forms and perform account maintenance.
• Open personal and business accounts using bank systems and adhere to policies.
• Assist customers with complex service issues and coordinate with other departments for timely resolutions.
• Promote bank products and services to meet customer needs, including investments and lending.
• Conduct onboarding calls with new customers and participate in outbound campaigns.
• Balance transactions at day end and maintain appropriate cash levels.

Skills

Customer service

Bank product knowledge

Communication

Attention to detail

Basic computer skills

Multi-tasking

Education

High school diploma or equivalent

Banking experience preferred

Tools

Bank computer systems

Job description

Job description:

• Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.

• Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.

• Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending

• Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.

• Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns

• Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.

• Provide outstanding customer service while exhibiting a professional demeanor at all times.

• Utilize the customer relationship management system to document customer conversations and send referrals to other departments.

• Perform related duties as required.

Skills and Competencies

• Knowledge of Bank products and services

• Excellent customer service and communication skills

• Ability to interact well with Team Members and customers

• Strong in attention to details and accuracy

• Basic computer skills

• Ability to multi-task and remain organized

Education and Experience

• High School diploma or equivalent required

• Previous banking experience preferred

Working Conditions

Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday - Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.

Penn community Bank is an equal opportunity employer.