Customer Service Representative - Patient Registration

R1 RCM; Elk Grove Village (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative for Patient Registration. In this pivotal role, you will be the first point of contact for patients, helping them check into the hospital while providing compassionate support. This fast-paced position requires excellent customer service skills and the ability to manage multiple tasks, including working with various computer systems and answering phones. This role offers a fantastic opportunity to launch your healthcare career in a supportive environment that values your growth and contributions. Join a team dedicated to improving patient care and making a difference in the community.

Benefits

Competitive benefits package

Career advancement opportunities

Supportive team environment

Qualifications

• Excellent customer service experience is essential.
• Ability to multi-task and work with technology.

Responsibilities

• Assist patients with registration and answer their questions.
• Collect and input patient information accurately.

Skills

Customer Service

Multi-tasking

Technology Proficiency

Education

High School Diploma or GED

Tools

Computer Systems

Phone Systems

Job description

Customer Service Representative - Patient Registration

Customer Service Representative - Patient Registration

Location: Ascension IL Alexian Brothers Elk Grove Village, IL

Shift Hours: PRN ER AM or MID SHIFT IN ER (as needed) Start Times flex between 7 am or 11:30 am, Every Other Weekend and Rotating Holidays

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you’ll help our patients check into the hospital. It’s fast-paced on occasion, and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly while also listening with compassion to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, making this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk.
• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real-time.
• Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, requiring knowledge through training.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

The base pay range for this US-based position is $16.00 - $22.30 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team, you’ll find the opportunity to constantly learn, collaborate across groups, and explore new paths for your career.

Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve. We go beyond expectations in everything we do, driving customer success and improving patient care while also giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. is dedicated to equal employment opportunity. The Company’s employment practices shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

To learn more, visit: R1RCM.com