Customer Service Representative - Patient Registration

R1 RCM; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this role, you'll be the first point of contact for patients, helping them navigate the registration process in a busy hospital environment. Your ability to multi-task and handle technology will be crucial as you assist patients who may be anxious or ill. This position offers a great starting point for a rewarding career in healthcare, with opportunities for growth and development in a supportive team atmosphere. If you're looking to make a difference and start your journey in healthcare, this role is perfect for you.

Qualifications

• Excellent customer service experience is essential.
• Ability to multi-task and work quickly with technology.

Responsibilities

• Assist patients with registration and intake information.
• Provide support in a fast-paced hospital environment.

Skills

Customer Service

Multi-tasking

Technology Proficiency

Communication

Education

High School Diploma or GED

Job description

Location: Ascension Mercy, Aurora IL - Emergency Department
Shift: Full-time, Part-time, and On-Call positions available, 2nd & 3rd Shifts

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine the expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you’ll help our patients check into the hospital. It’s fast-paced at times, and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly while also listening with compassion to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is quick with technology and can type and answer phones. No previous experience or knowledge in healthcare is required. Since this is a hospital/lab environment, be prepared to see illness and injuries. We’ll teach you everything you need to know, making this a perfect starting point for your healthcare career.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk.
• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients with their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, which will require knowledge through training. You must work quickly and expect the unexpected. This is not a casual desk job.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team, you’ll find the opportunity to constantly learn, collaborate across groups, and explore new paths for your career.

Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve. We go beyond expectations in everything we do. This drives customer success and improves patient care while also giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices shall not be based on any person’s protected characteristics. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of these protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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