Customer Service Representative - Patient Registration

R1 RCM; Aurora (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. In this role, you will assist patients during hospital check-in, ensuring a smooth and compassionate experience. You will manage patient registration in a fast-paced environment while utilizing advanced technology. With comprehensive training provided, no prior healthcare experience is necessary. This position offers opportunities for growth and development, making it an exciting chance to start your career in a supportive atmosphere focused on enhancing patient experiences.

Benefits

Opportunities for Growth

Competitive Benefits

Commitment to Diversity and Inclusion

Qualifications

• Excellent communication skills and multitasking ability are essential.
• No prior healthcare experience is necessary; comprehensive training provided.

Responsibilities

• Handle patient registration via computers and phones in a busy environment.
• Provide compassionate support to patients and address their concerns.
• Collaborate with a supportive team committed to your career development.

Skills

Multitasking

Communication Skills

Quick Learning of Technology

Education

High School Diploma or GED

Job description

Job Title: Customer Service Representative

Location: Ascension Mercy, Aurora IL - Emergency Department

Shift: Full-time, Part-time, and On-Call positions available, 2nd & 3rd Shifts

R1 is a leading provider of technology-driven solutions that enhance the patient experience and improve financial performance for hospitals, health systems, and medical groups. We combine the expertise of a global workforce of revenue cycle professionals with advanced technology, including analytics, AI, automation, and workflow orchestration.

As a Customer Service Representative, you will assist patients during hospital check-in, answering questions and collecting information accurately and compassionately. This role requires confidence in multitasking, quick learning of technology, and excellent communication skills. No prior healthcare experience is necessary, as we provide comprehensive training.

Responsibilities:

• Handling patient registration via computers and phones in a busy environment, ensuring accurate data entry across multiple screens.
• Providing compassionate support to patients, addressing their concerns and building rapport.
• Assisting patients on your feet, managing variations in health plans and coverage, and working efficiently in a fast-paced setting.
• Collaborating with a supportive team committed to your career development.

Minimum Requirements:

• High School Diploma or GED

Additional Information:

Pay range: $16.00 - $22.30 per hour, based on role, experience, and skills. We offer opportunities for growth, competitive benefits, and a commitment to diversity and inclusion. If you require accommodations during the application process, please contact us at 312-496-7709.

Visit us at R1RCM.com and follow us on social media for more information.