Customer Service Representative-Parts (Remote Opportunity)

Ariens Co.; United States; À distance; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Résumé du poste

AriensCo is seeking a customer service professional to join our team, serving as a trusted resource for customers and dealers. You will resolve inquiries, process orders, and provide timely support across multiple systems, ensuring accuracy and exceptional service.

This role can be fully remote, with training onsite in Brillion, WI as needed. Ideal candidates have 3+ years of customer service experience, strong communication and problem-solving abilities, and proficiency with CRM systems.

Qualifications

• Post-secondary education or Associate's degree preferred.
• Minimum of 3 years of customer service experience.
• Ability to use CRM systems and customer support technologies.
• Strong communication and problem-solving skills.
• Ability to sit and work at a computer for extended periods.
• Willingness to travel onsite to Brillion, WI for training.

Responsabilités

• Respond to customer and dealer inquiries through phone, email, and other support systems.
• Process transactions including orders, returns, credits, and service requests.
• Follow established workflows and standard operating procedures.
• Independently resolve customer concerns and inquiries with knowledge, resources and sound judgment.
• Think creatively to identify solutions meeting customer needs and business objectives.
• Document customer interactions accurately and completely.
• Manage Return Authorizations (RA) and related processes.
• Process invoices for parts dealers and internal accounts.

Connaissances

Customer service

Communication

Problem-solving

CRM systems

Formation

Associate's degree or equivalent

Outils

CRM software

Parts lookup systems

PDF resources

Description du poste

At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.

We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities.

Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute. Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people

Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we're known for around the world.

Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.

Job Description:

Join the AriensCo customer service team and be at the center of delivering an exceptional customer experience! In this role, you'll serve as a trusted resource for our customers and dealers, helping resolve inquiries, process orders, and provide timely support using a variety of systems and tools. Your commitment to accuracy, responsiveness, and service excellence will help build strong relationships, drive customer satisfaction, and ensure every interaction reflects the quality and reputation of the AriensCo brand.

This can be a fully remote opportunity.

• Respond to customer and dealer inquiries through phone, email, and other support systems
• Process transactions including orders, returns, credits, and service requests.
• Follow established, workflows, and standard operating procedures
• Independently resolve customer concerns and inquiries by leveraging process knowledge, available resources, and sound judgment
• Think creatively and proactively to identify solutions that meet customer needs while supporting business objectives
• Document customer interactions accurately and completely
• Work within defined processes while recognizing when escalation is appropriate
• Perform product and parts lookups across multiple platforms, including Parts Smart and PDF resources
• Manage Return Authorizations (RA) and related processes
• Participate in program meetings and support routing instructions
• Handle promotional orders and program-related requests
• Process invoices for parts dealers and internal accounts
• Support continuous improvement efforts by identifying process gaps and opportunities to improve the customer experience
• Perform other duties as assigned

Qualifications:

• Post-secondary education or Associate's degree preferred
• Minimum of 3 years of customer service experience
• Ability to use CRM systems and customer support technologies
• Strong communication and problem-solving skills
• Ability to think creatively and make sound decisions in unique or complex customer situations
• Proficiency in computer usage, data entry, and typing
• Ability to sit and work at a computer for extended periods
• Capable of navigating multiple systems simultaneously while maintaining attention to detail
• Comfortable working in a fast-paced, customer-focused environment
• Ability to manage multiple priorities and adapt to changing business needs
• Must be able and willing to travel onsite to Brillion, WI for training purposes

Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.

About AriensCo

Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values – Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success.

Our employees’ quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition. AriensCo employees are provided various great benefit opportunities which may include:

• Medical, Dental, Vision Insurance effective first day of employment
• Dependent Care Flexible Spending Account (FSA) plan
• 401(k) match and profit-sharing plans
• Life Insurance
• Health Savings Accounts (HSA)
• Short Term Disability
• Parental Leave
• Onsite Marketplace Care Partners at all locations
• Paid holidays
• Employee Assistance Program
• Tuition Reimbursement and Apprenticeship Programs
• Safety shoes and safety prescription glasses reimbursement
• Employee Product Purchase Program
• 50% Daycare discount **Brillion Early Learning Center
• 10% tuition discount at KinderCare Learning Centers nationwide **Excludes Brillion Early Learning Center
• Onsite health clinic with Bellin Health **Brillion Campus Only
• Nearsite & Urgent Care Clinic Options **Brillion Campus Only

EEO Statement

The concept of diversity is important to us at AriensCo. That’s why we’ve created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.

AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.