Master Technician

Ariens Company; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

AriensCo is seeking a Master Technician to act as a technical product expert supporting dealers, customers, and internal teams through the product lifecycle. You will diagnose complex issues, guide warranty processing, and provide urgent service solutions for outdoor power products.

This role emphasizes hands-on diagnostics, clear documentation, and collaboration with cross-functional teams to ensure superior ownership experiences and customer success.

Qualifications

• Associate degree required or equivalent.
• Minimum 4 years in Outdoor Power Equipment or related field.
• Experience in a customer service environment; telephone support desirable.
• Ability to document interactions using software such as Microsoft Office, Dynamics 365.

Responsibilities

• Diagnose and resolve in-depth technical issues via telephone, email, and other channels.
• Review warranty claims and assist dealers with service questions.
• Provide expert technical guidance to dealers, customers, and internal teams.
• Lead projects related to product service and development as requested.

Skills

Customer service

Technical troubleshooting

Documentation

Communication

Education

Associate degree (A.A.) in relevant field

Tools

Microsoft Office

Dynamics 365

Excel

Job description

## Master TechnicianApply: WI - Brillion: Full time: Posted Today: R-04218At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities. Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute. Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we're known for around the world. Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.# **Job Description:** AriensCo is looking for a Master Technicianto serve as a technical product expert supporting dealers, customers, and internal teams throughout the product lifecycle. This position is instrumental in driving customer success by resolving service-related concerns for our outdoor power products with urgency, providing technical guidance, and ensuring a positive ownership experience. While this position involves technical support, it is not IT-related. The role supports AriensCo outdoor power products, dealers, and customers with troubleshooting and service needs. **THE DAY TO DAY...** * Act as subject matter expert to diagnose and resolve in-depth technical issues via telephone, email, and other technologies that can include but not limited to the following* Electrical systems, four-cycle engine, hydraulic systems, mechanical systems, and transaxle drive systems* Conduct product research of internal data including warranty, recorded customer service interactions, field team feedback to be shared with internal groups* Review and process warranty claims submitted by dealer network* Provides support as a subject matter expert to customer support representatives and other staff* Participate and/or lead special projects as product service expert related to new product development, service assessments, and product research as requested **THE QUALIFICATIONS...** * Associate degree (A.A.) or equivalent from two-year College/ technical school* A minimum of 4 years related experience and/or training in the Outdoor Power Equipment Industry or other industry with similar products* Experience and/or training in a customer service environment required; experience with service over the telephone is desired* Ability to skillfully document and organize interactions, meeting notes, issues, etc. using computer software such as Microsoft Office, Dynamic 365, and more* Demonstrated proficiency in Microsoft Office products, such as Excel, PowerPoint etc.* Able and willing to obtain Ariens Academy and other technical training certificationsApplicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.