Customer Service Representative - Part-Time - Madison, WI

Sub-Zero, Inc.; Madison (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A luxury kitchen appliance company in Madison seeks a Customer Service Representative to provide excellent service to customers and partners. Responsibilities include resolving inquiries, data entry in multiple programs, and customer education on products. Ideal candidates should have at least one year of customer service experience and must reside within 100 miles of Madison. This role includes an extensive training program onsite.

Qualifications

• Minimum of 1 year customer service experience required, product support experience preferred.
• Exceptional customer service skills and professional delivery required.
• Must live within 100 miles of Madison, WI.

Responsibilities

• Provide excellent customer service while responding to inquiries.
• Access and enter data in multiple software programs while speaking with customers.
• Educate customers on the use and care of products.

Skills

Customer service experience

Problem solving skills

Negotiation skills

Education

High school diploma or GED

Bachelor's degree or advanced education

Job description

Overview

Sub-Zero, Wolf, and Cove are the leading manufacturers of luxury kitchen appliances and are a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

Our Customer Service Representatives are dedicated and passionate in the support of our luxury appliance brands, taking calls from product owners and prospects, service and installation partners, dealers, and product distributors. We answer questions on a wide range of topics and creatively resolve problems. Every day brings new challenges and opportunities to learn, and those who are solution-oriented will succeed!

Sub-Zero Group, Inc. offers a comprehensive and advanced training program that incorporates classroom, self-led, and hands-on experiential learning that provides robust support to ensure that employees are equipped to meet and exceed the demands of their role. Training is onsite in Madison, WI for 3 months, Monday - Friday. (Month One: 8:00am – 5:00 p.m., Month Two: ¾ time with varied hours). After initial training period, part-time schedule will be for 25-29 hours per week. Days and times may vary each week. Must live within 100 miles of Madison, WI.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

• As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
• Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
• Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
• Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
• Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.

Qualifications

• Bachelor’s degree or other advanced education a plus but is not required. High school diploma or GED a must.
• Minimum of one (1) year of customer service experience required, product support experience preferred.
• Intermediate problem solving and negotiation skills.
• Exceptional customer service skills with a polished and professional style and delivery.
• Must be located within 100 miles of Madison, WI and able to attend on-site trainings during the first 3 months.

Remote/Internet Requirements

• Wired connectivity to the dedicated modem/router. Wireless connectivity within the home office is not acceptable.
• Satellite internet service cannot be used as it is unreliable and does not provide a consistent level of performance.
• Computer including monitors, desktop terminal, cables and phone equipment will be supplied by Sub-Zero.

Additional Details

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.