Customer Service Representative - Part-Time - Goodyear AZ

Sub-Zero, Inc.; Goodyear (AZ); On-site; USD 20,664 - 27,552; Part time

Job summary

Sub-Zero, Inc. in Goodyear, AZ is seeking a part-time Customer Service Representative to provide exceptional customer service and support for our luxury appliance brands. Candidates must be located within 100 miles of Goodyear to attend onsite training.

The role requires exceptional communication skills and the ability to efficiently problem-solve and negotiate with customers. Training includes three months of classroom and hands-on learning, and part-time work will be approximately 25-29 hours per week thereafter.

Qualifications

• Must be located within 100 miles of Goodyear, AZ and able to attend on-site trainings during the first 3 months.
• Exceptional customer service skills with a polished and professional style and delivery.
• Intermediate problem-solving and negotiation skills.
• Minimum of one (1) year of customer service experience required.

Responsibilities

• Exhibit excellent customer service skills while providing professional responses.
• Efficiently access and enter data in multiple software programs while conversing with callers.
• Skillfully communicate to understand and resolve the customer's concern.
• Ensure customer satisfaction by providing high-level customer service.

Skills

Customer service skills

Problem solving

Negotiation skills

Education

High School

Bachelor's degree or better

Job description

Customer Service Representative - Part-Time - Goodyear AZ

Job Category: Customer Service

Requisition Number: CUSTO006941

• Part-Time
• On-site

Locations

Showing 1 location

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

Our Customer Service Representatives are dedicated and passionate in the support of our luxury appliance brands, taking calls from product owners and prospects, service and installation partners, dealers, and product distributors! We answer questions on a wide range of topics and creatively resolve problems. Every day brings new challenges and opportunities to learn, and those who are solution-oriented will succeed!

Sub-Zero Group, Inc. offers a comprehensive and advanced training program that incorporates classroom, self‑led, and hands‑on experiential learning that provides robust support to ensure that employees are equipped to meet and exceed the demands of their role. Training is onsite in Goodyear, AZ for 3 months, Monday - Friday. (Month One: 8:00am – 5:00 p.m., Month Two: ¾ time with varied hours). After initial training period, part-time schedule will be for 25‑29 hours per week. Days and times may vary each week. Must live within 100 miles of Goodyear, AZ.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

• As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
• Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
• Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
• Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
• Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.

Internet Requirements for Remote Work

• Wired connectivity to the dedicated modem/router. Wireless connectivity within the home office is not acceptable.
• Satellite internet service cannot be used as it is unreliable and does not provide a consistent level of performance.
• Computer including monitors, desktop terminal, cables and phone equipment will be supplied by Sub‑Zero.

This position requires a pre‑employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better.

Experience

Required

Must be located within 100 miles of Goodyear, AZ and able to attend on‑site trainings during the first 3 months.

Exceptional customer service skills with a polished and professional style and delivery.

Intermediate problem solving and negotiation skills.

Minimum of one (1) year of customer service experience required.

Preferred

Product support experience preferred.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.