Inside Sales Coordinator

Sub-Zero, Inc.; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health plans

401(k) savings

On-site clinic

Education assistance

EV charging

Parental leave

Job summary

Sub-Zero, Wolf and Cove in the Madison area is seeking an Inside Sales Coordinator to support our distribution partners and field sales team. You will become an expert on products, manage orders, and ensure superior customer service through proactive communication.

This role offers growth in a global premium brand, with an emphasis on problem solving, teamwork, and integrity. Candidates with an associate degree and experience in B2B customer service are encouraged to apply.

Qualifications

• Associate’s degree in business or related (or equivalent).
• Business-to-business customer service experience.
• Experience with distribution channels and supporting field sales teams.
• Strong analytical and problem-solving skills with ability to manage complex orders.
• Excellent written and verbal communication skills.
• High attention to detail with ability to manage multiple priorities.
• Proficiency with ERP systems, CRM tools, and Microsoft Office applications.

Responsibilities

• Become an expert on products and systems to best serve the customers.
• Outbound and inbound calls.
• Developing weekly call strategies.
• Assisting field sales team with problem solving and order inquiries.
• Serve as our partners’ primary point of contact regarding orders.
• Creating relationships with customers and aiding them with order-related needs.
• Ensure customer satisfaction through ongoing communication and relationship management.
• Share best practices with team members to enhance support quality and efficiency.
• Complete special projects as assigned.
• Autonomously make decisions and solve varying issues.

Skills

Customer service

Analytical skills

Problem solving

Communication

Attention to detail

Education

Associate’s degree in business or related

Bachelor's degree in business or related

Tools

ERP systems

CRM tools

MS Office

Job description

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability

Sub-Zero, Wolf and Cove products are sold throughout the world via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving, and exceptional customer focus is key to success in this role.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

Sub-Zero, Wolf and Cove products are sold throughout the world via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving, and exceptional customer focus is key to success in this role.

• Become an expert on products and systems to best serve the customers
• Outbound and inbound calls
• Developing Weekly call strategies
• Assisting field sales team with problem solving and / or order inquiries
• Serve as our partners’ primary point of contact regarding orders
• Creating relationships with customers and aid them with any order related needs/issues
• Ensure customer satisfaction through ongoing communication and relationship management
• Share best practices with team members to enhance the quality and efficiency of support
• Responsible for completing special projects as assigned
• autonomously make decisions and solve a varying degree of issues

Required Qualifications

• Associate’s degree in business or related
• Experience and familiarity with distribution channels and Supporting field sales teams
• Business to Business customer service experience
• Strong analytical and problem-solving skills with the ability to manage complex order scenarios
• Excellent written and verbal communication skills
• High attention to detail with the ability to manage multiple priorities simultaneously
• Proficiency with ERP systems, CRM tools, and Microsoft Office applications

Preferred Qualifications

• Bachelor's degree in business or related
• Familiarity with SAP or similar enterprise order management systems
• Knowledge of logistics, transportation, or supply chain processes
• Experience documenting processes or supporting system testing initiatives

Why Join Our Team

• Be part of a global Inside Sales organization supporting premium brands and international partners
• Work cross‑functionally with Sales Operations, Supply Chain, and Transportation teams
• Contribute directly to distributor satisfaction and global business performance
• Opportunity to grow within Sales Operations and expand international business expertise

We value our employees by providing:

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.