Customer Service Representative (Part-Time)

Dayton Freight Lines, Inc.; Lowell (IN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k)

Modern facilities

Quick advancement

Customized training program

People-centered work environment

Job summary

Dayton Freight Lines, Inc. is seeking a Customer Service Representative to support customers with freight pickup requests, quotes, charges, and special requests. You will assist the Service Center Manager, relay messages, and help drivers while maintaining high communication standards.

The role emphasizes professional, people-centered service in a modern facility with a 401(k) plan and opportunities for quick advancement through a customized training program.

Qualifications

• Proficient in Microsoft Office programs.
• Excellent keyboarding skills and fast data entry.
• Experience handling a high volume of phone calls.
• Exceptional communication and customer service abilities.

Responsibilities

• Assist customers with freight pickup requests, rate quotes, and charges.
• Take messages for managers and account managers; relay information accurately.
• Provide support to drivers and prepare bills of lading/delivery receipts.
• Maintain clear communication with customers and interline partners.

Skills

Microsoft Office

Keyboarding

Phone etiquette

Communication skills

Tools

MS Office Suite

Job description

• Professional, positive and people-centered work environment
• Modern facilities
• 401(k)

Overview

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• 401(k)

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.