Customer Service Representative

Talentify; Lebanon (TN); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Growth opportunities

Training program

Friendly environment

Modern facilities

Stable company

Job summary

Talentify is seeking a Part-Time Customer Service Representative in Lebanon, TN to assist Dayton Freight customers with inquiries such as pickup requests, rate quotes, and shipment tracing. This role operates Monday through Friday, 4:00 PM – 9:00 PM, within a fast-paced office environment.

Ideal candidates will have strong communication, keyboarding, and Microsoft Office skills, with a proven ability to handle high volumes of calls while delivering excellent service to customers and internal

Qualifications

• Experience in a fast-paced environment with high call volume.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office.
• Strong attention to detail.
• Ability to multitask and manage administrative tasks.

Responsibilities

• Assist Service Center Manager and Account Managers.
• Handle customer inquiries including pickup requests, rate quotes, and shipment tracing.
• Prepare bills of lading and delivery receipts.
• Maintain communication with customers and interline companies.
• Support payroll, data entry, freight reports, and billing when needed.

Skills

Microsoft Office

Typing/Keyboarding

Attention to detail

Phone call handling

Customer service

Job description

Overview

This is a Part Time position, Monday - Friday, 4:00 PM - 9:00 PM

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.