Customer Service Representative (Part-Time)

aoins; Lansing (MI); On-site; USD 2,066,400 - 2,617,440; Part time

Job summary

Auto-Owners Insurance is seeking a motivated part-time Customer Service Representative to join our Lansing-area team. The role involves assisting customers, researching inquiries, and processing account information with a focus on accuracy and confidentiality.

The position requires high school diploma, typing 40 wpm, and excellent communication skills. Occasional overtime may be necessary, and prior insurance experience is a plus.

Qualifications

• High school diploma or its equivalent is required.
• Direct insurance agency experience is a plus.
• Must type a minimum of 40 words per minute with 85% accuracy.
• Flexibility for occasional and/or seasonal overtime.
• Excellent oral and written communication skills.
• Ability to handle multiple assignments.

Responsibilities

• Communicate and work with customers and associates at all levels.
• Review and answer basic inquiries from customers and research problems.
• Make computer inquiries and entries relating to customer accounts.
• Collect pertinent information from customers to handle inquiries in a timely and accurate manner.
• Prioritize and organize work to ensure timely completion.
• Maintain punctual attendance according to a scheduled work location.
• Assist with other duties as assigned within the department or elsewhere.

Skills

Excellent communication

Typing 40 wpm

Multitasking

Phone etiquette

Attention to detail

Education

High school diploma

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated part‑time Customer Service Representative to join our team. The position requires the person to:

• Communicate and work with customers and associates at all levels
• Learn how to and then:
  • assist with reviewing and answering basic inquiries from customers
  • make computer inquiries and entries relating to customer accounts
  • communicate with customers and others as needed to research problems and find solutions
  • collect pertinent information from customers to handle inquiries in a timely and accurate manner.
• Prioritize and organize work to ensure it is completed in a timely manner
• Document customer requests and Learn how to and then assist agents with basic tasks
• Work with confidential and/or sensitive information, data, and matters in accordance with Company standards
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location
• Assist with other duties as assigned within the department or elsewhere upon request

Desired Skills & Experience

• High school diploma or its equivalent is required
• Direct insurance agency/company experience is a plus
• Must type a minimum of 40 words per minute with 85% accuracy
• Flexibility for occasional and/or seasonal overtime
• Excellent oral and written communication skills
• Ability to handle multiple assignments

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, and employee mentoring. Along with competitive base pay, bonus programs, and a matched 401(k), Auto-Owners also provides generous paid time off. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.