Customer Service Representative (Part-Time)

Dayton Freight Lines, Inc.; Evansville (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Stable and growing organization

Competitive weekly pay

Customized training program

Professional work environment

Quick advancement opportunities

Job summary

Dayton Freight Lines, Inc. is seeking Customer Service Representatives in Evansville, Indiana. This role involves assisting customers with inquiries related to freight pickup, rate quotes, and hot shipments. Successful candidates will have exceptional communication and customer service skills.

Responsibilities include supporting the Service Center Manager, maintaining communication with customers, and preparing necessary documentation. The position offers a professional and positive work environment with competitive weekly pay and opportunities for advancement.

Qualifications

• Experience in a fast-paced environment with excellent attention to detail.
• Previous customer service roles dealing with inquiries and requests.

Responsibilities

• Assist the Service Center Manager with various tasks.
• Maintain communication with customers and handle inquiries.
• Prepare bills of lading and delivery receipts.

Skills

Microsoft Office Programs

Excellent keyboarding skills

Handling high volume of phone calls

Exceptional communication

Customer service skills

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Shift Time: 4:00 PM - 9:00 PM

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filing

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.