Customer Service Representative - Oxygen Patient Advocate - Kent, WA

Performance Home Medical; Kent (WA); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Performance Home Medical in Kent, WA, is seeking a compassionate Customer Service Representative – Oxygen Patient Advocate to provide outstanding service to patients, process orders, and enter information into our EMR system.

You will assist patients in achieving their therapy goals, coordinate deliveries, and communicate clearly with clinicians and care teams, demanding empathy, attention to detail, and a patient-first mindset.

Competenze

• Compassionate and detail-oriented professional.
• Ability to support and coach patients in therapy goals.
• Healthcare environment experience preferred.

Mansioni

• Processes orders according to PHM procedures.
• Contacts and informs patients of the order received.
• Answers incoming calls in a courteous manner.
• Enters patients into the PHM electronic medical record program.
• Generates orders and assists in scheduling delivery.
• Other duties assigned by manager.

Conoscenze

Customer service

Phone communication

Empathy

Detail oriented

Strumenti

EMR software

Descrizione del lavoro

Performance Home Medical, established in 1995, is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. Our concierge-level care ensures every patient receives the support needed to breathe and sleep with comfort and confidence.

As our organization continues to expand, we’re seeking a compassionate and detail-oriented Customer Service Representative – Oxygen Patient Advocate to join our dedicated team in Kent, Washington. This role plays a vital part in supporting our patients and ensuring exceptional service experiences.

The Customer Service Representative – Oxygen Patient Advocate plays a vital role in delivering an exceptional customer experience. We’re seeking a compassionate and driven professional who understands the importance of patient advocacy and can navigate the challenges of an ever-evolving healthcare environment. In this role, you’ll support and coach patients to achieve their therapy goals while ensuring they receive the highest level of care and attention.

Key Responsibilities

Job Duties and Responsibilities include the following. Other duties may be assigned.

• Processes orders according to PHM procedures
• Contacts and inform patients of the order received
• Answer incoming calls in an efficient and courteous manner
• Enter Patients into the PHM electronic medical record program
• Generates orders and assists in scheduling of delivery
• Other tasks that may be assigned by manager