Oxygen Patient Advocate - Customer Service

Performance Home Medical; Kent (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Performance Home Medical in Kent, WA, is seeking a compassionate Customer Service Representative – Oxygen Patient Advocate to provide outstanding service to patients, process orders, and enter information into our EMR system.

You will assist patients in achieving their therapy goals, coordinate deliveries, and communicate clearly with clinicians and care teams, demanding empathy, attention to detail, and a patient-first mindset.

Qualifications

• Compassionate and detail-oriented professional.
• Ability to support and coach patients in therapy goals.
• Healthcare environment experience preferred.

Responsibilities

• Processes orders according to PHM procedures.
• Contacts and informs patients of the order received.
• Answers incoming calls in a courteous manner.
• Enters patients into the PHM electronic medical record program.
• Generates orders and assists in scheduling delivery.
• Other duties assigned by manager.

Skills

Customer service

Phone communication

Empathy

Detail oriented

Tools

EMR software

Job description

Performance Home Medical in Kent, WA, is seeking a compassionate Customer Service Representative – Oxygen Patient Advocate to provide outstanding service to patients, process orders, and enter information into our EMR system.

You will assist patients in achieving their therapy goals, coordinate deliveries, and communicate clearly with clinicians and care teams, demanding empathy, attention to detail, and a patient-first mindset.