Patient Service Representative

Pediatric Home Service, Inc.; San Antonio (TX); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

401(k) Matching

Tuition Reimbursement

Professional Development & Learning

Health and Dental insurance

Short & Long Term Disability and Life

Job summary

Pediatric Home Service, Inc. is seeking a full-time Patient Service Representative to join our in-office, customer-focused team in San Antonio. You’ll handle DME intake, order processing, and patient referrals while delivering compassionate service to medically complex children and families.

You'll work Monday–Friday, 8am–5pm, using Brightree EHR (experience helpful) to maintain accurate patient information and respond to inquiries with professionalism and care.

Qualifications

• High school diploma or equivalent required; related experience a plus.
• Strong organization, multitasking and communication skills.
• Experience with DME intake and coordinating patient referrals is preferred.

Responsibilities

• Creates and confirms delivery tickets for Durable Medical Equipment (DME).
• Assists customers and staff via helpdesk, phone, email or face-to-face encounters.
• Maintains patient accounts and updates physician orders.
• Addresses billing or service complaints and coordinates with relevant departments for resolution.
• Coordinates courier services for deliveries and maintains HIPAA compliance.

Skills

Customer service

Data entry

Multi-tasking

EHR experience

Education

High school diploma

1–6 months related experience

Tools

Brightree EHR

Job description

Working for Pediatric Home Service means making a difference. It means having a positive impact on the medically complex patients in your community. It also means joining a pretty fabulous team of individuals. We take our work and our fun seriously.

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Hours: Monday-Friday, 8am-5pm
• In office

THE POSITION:

We are looking for a full-time Patient Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.

• Creates and confirms delivery tickets for Durable Medical Equipment (DME
• Creates IV Delivery Tickets (as applicable)
• Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
• Serves as the Patient Services Coordinator of the Day (COD) (as applicable)
• Maintains database of physician orders
• Performs call-outs
• Processes returned mail
• Obtains patient supply orders via telephone, fax or helpdesk
• Obtains physician orders for products and services provided
• Obtains and assists with new patient referrals via telephone and completes the DME intake
• Updates patient account information on an ongoing basis, including patient change forms
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Coordinates courier service with appropriate staff for deliveries as needed
• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
• On-call duties/rotation may be required based on business need
• Other duties as assigned

REQUIREMENTS:

• High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience.
• Durable medical equipment (DME) intake/ admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Experience in Brightree EHR a plus!

BENEFITS

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.

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