Customer Service Representative - Oxygen Patient Advocate - Kent, WA (53473)

Performance Home Medical; Kent (WA); On-site; USD 26,174 - 30,307; Full time

Job summary

Performance Home Medical in Kent, Washington is seeking a compassionate and detail-oriented Customer Service Representative to support patients and ensure exceptional service experiences. You will play a vital role in processing orders, managing patient interactions, and troubleshooting equipment issues.

The ideal candidate will possess strong communication skills, empathy, and the ability to work well in a team. This full-time position offers an opportunity to make a meaningful difference in patients' lives through quality care.

Qualifications

• Compassionate and committed to patient care.
• Strong computer skills and technological proficiency.
• Ability to handle and troubleshoot patient equipment issues.

Responsibilities

• Process orders according to PHM procedures.
• Contact and inform patients about orders.
• Answer incoming calls in an efficient manner.
• Schedule patient appointments and assist clinicians.

Skills

Technologically proficient

Compassionate and empathetic

Strong communication skills

Problem solving

Detail oriented

Ability to de-escalate issues

Team player

Job description

Job Details

Job Location: Kent, Washington 98032

Position Type: Full Time

Salary Range: $19.00 - $22.00 Hourly

Job Category: Customer Service

Company Overview

Performance Home Medical, established in 1995, is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. Our concierge-level care ensures every patient receives the support needed to breathe and sleep with comfort and confidence.

Position Overview

We are seeking a compassionate and detail-oriented Customer Service Representative – Oxygen Patient Advocate to join our dedicated team in Kent, Washington. This role plays a vital part in supporting our patients and ensuring exceptional service experiences.

Key Responsibilities

• Processes orders according to PHM procedures
• Contacts and informs patients of the order received
• Answers incoming calls in an efficient and courteous manner
• Enters patients into the PHM electronic medical record program
• Generates orders and assists in scheduling of delivery
• Other tasks that may be assigned by manager

Qualifications

• Technologically proficient with strong computer skills
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care
• Responsible and reliable
• Quick learner
• Team player
• Skilled in the art of de-escalation when problems arise
• Troubleshooting patient issues with equipment, in person and over the phone
• Operate phone systems in a professional manner
• Excellent communication skills, both verbal and written
• Problem solver with a demonstrated track record of high performance
• Positive attitude and a willingness to assist the team as needed
• Highly organized and detail oriented
• Procuring and completing any necessary documentation required
• Scheduling patient appointments and assisting clinicians as directed
• Prior knowledge/hands‑on experience with oxygen equipment – Preferred
• Ability to type minimum of 30 words per minute

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually unpredictable.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands to type, handle, or feel. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.

Additional Information

The above job description is not intended to be an all-inclusive list of duties and standards of the position and can be modified as needed. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities required to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, beyond an “at will” relationship.