Customer Service Representative - Onsite-Local

S R International Inc; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

S R International Inc in Phoenix, AZ is seeking a Customer Service Representative to handle state employee calls on site at 100 N 15th Ave, Phoenix. This is a full-time, 40-hour week position with a contract through 11/06/2026, paid at $18 per hour on a W2 basis.

Applicants must have at least one year of call center experience and be local for onsite interviews. A background check and drug screen are required. Start within two weeks of offer.

Qualifications

• Minimum 1 year of call center experience.
• Open enrollment or benefits experience preferred.
• Must be local to Phoenix, AZ and available for onsite interviews.

Responsibilities

• Answer incoming calls from state employees and retirees.
• Provide information and assistance regarding Open Enrollment 2027.
• Deliver excellent customer service for benefits-related inquiries.

Skills

Call center experience

Open enrollment/benefits experience

Job description

Job Summary (List Format):

• Position: Customer Service Representative
• Division: AZDOA - Benefits Services Division (BSD)
• Location: Onsite at 100 N 15th Ave, Phoenix, AZ 85007
• Contract Duration: Until 11/06/2026
• Work Schedule: Monday to Friday, 8 AM to 5 PM (40 hours/week)
• Pay Rate: $18/hr on W2 (all inclusive)
• Job Duties:
  • Answer incoming calls from state employees and retirees
  • Provide information and assistance regarding Open Enrollment 2027
  • Deliver excellent customer service for benefits-related inquiries
• Requirements:
  • Minimum 1 year of call center experience
  • Open enrollment or benefits experience (preferred)
  • Must be local to Phoenix, AZ and available for onsite/in-person interviews
  • Ability to start within 2 weeks of offer
  • Must pass background check and drug screening via HireRight
• Application Details:
  • Closing date: 10/19/2026 at 4 PM
  • Candidates must specify current location in resume
  • Tentative start date based on interview, onboarding, and PO issuance