Customer Service Representative - Odessa, TX

Medium; Odessa (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits including medical, dental, vision, and 401(k)

Paid time off and holidays

Team-oriented environment

Job summary

A leading provider of industrial solutions in Odessa, Texas is seeking a reliable Inside Sales / Customer Service Representative. This role involves managing the full lifecycle of customer orders including quotes, order entry, and follow-up support for the outside sales team. Ideal candidates are detail-oriented, with strong communication skills and experience in the industrial distribution field. Enjoy competitive pay and comprehensive benefits in a supportive team environment that values accuracy and dependability.

Qualifications

• Must have strong attention to detail and organizational skills.
• Experience in industrial distribution or related technical industries preferred.
• ERP experience preferred (Epicor Prophet 21).

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Process orders, quotes, and returns using Epicor Prophet 21 ERP.
• Research and resolve order/delivery issues professionally.
• Create and manage purchase orders with vendors.
• Assist in the warehouse during peak periods as needed.

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving abilities

Education

High school diploma or equivalent

Tools

Epicor Prophet 21 ERP

Microsoft Office

Job description

Process Solutions Integration (PSI), a SunSource company, is the one source supplier for instrumentation & filtration products with the relationships, skills, and infrastructure to deliver the products and services for all of your applications. www.psi-technology.com

The Role

We’re looking for a reliable, detail-driven Inside Sales / Customer Service Representative to help keep our operation moving. You’ll manage the full lifecycle of customer orders — quotes, order entry, vendor purchasing, and follow‑up — while supporting our outside sales team.

If you’re the type who spots a wrong part number immediately (and fixes it before anyone else sees it), you’ll fit in well here. In our environment, small mistakes turn into big problems fast. Accuracy is not optional.

This is primarily a desk‑based position, but we’re a team‑first branch. During busy periods, occasional light warehouse support may be needed.

Essential Functions

• Respond to customer inquiries via phone, email, and in‑person
• Process orders, quotes, and returns using Epicor Prophet 21 ERP
• Research and resolve order/delivery issues professionally
• Communicate clearly with customers, vendors, and outside sales
• Create and manage purchase orders with vendors
• Proactively follow up on open POs and communicate delivery updates
• Assist in the warehouse during peak periods as needed

Requirements

• High school diploma or equivalent
• Strong attention to detail and organizational skills
• Precision‑driven — you double‑check, verify, and don’t guess
• Computer literate—comfortable with Microsoft Office / Windows
• Excellent communication and problem‑solving abilities
• Able to manage high volume without letting details slip
• Experience in industrial distribution or related technical industries preferred
• ERP experience preferred (Epicor Prophet 21)

What We Offer

• Competitive pay
• Comprehensive benefits: medical, dental, vision, and 401(k)
• Paid time off and holidays
• Supportive team where your accuracy and dependability truly matter

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

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