Customer Service Representative

Paragon Technologies; Charlotte (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

Paragon Technologies, a SunSource company, seeks a Customer Service Representative in Charlotte, NC to maximize customer satisfaction by processing orders, price requests, returns, and order status while coordinating internal resources.

You will handle inquiries, identify upsell opportunities with existing customers, and use Excel/Word and emails to support sales and logistics, requiring strong communication and problem-solving skills.

Qualifications

• Two years of industrial repair or industrial distribution experience.
• 2+ years of customer service experience in manufacturing or distribution.
• Proficient with software programs related to customer service.
• Strong verbal and written communication skills and problem solving.
• Identify incremental selling opportunities within current customers.

Responsibilities

• Process inbound customer calls regarding order status, pricing, product availability and delivery schedules.
• Develop knowledge of assigned customers and buying processes for OEM and MRO bases.
• Process orders, quotes, returns, navigate pricing systems and internal support tools.
• Coordinate resources across warehousing, finance, service and fabrication centers to meet customer needs.
• Demonstrate basic knowledge of SunSource technology and service offerings.

Skills

Customer communication

Verbal & written

Problem solving

Upsell opportunities

Order processing

Microsoft Excel

Microsoft Word

Email tooling

Vendor pricing programs

Industry experience

Tools

Microsoft Excel

Microsoft Word

Email software

Vendor pricing programs

Job description

Customer Service Representative

Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. https://www.paragontech.com/

Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

Experience, Education and Skills

• Two years of industrial repair and/or industrial distribution experience.
• 2+ years of customer service experience in a manufacturing or distribution environment.
• Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.
• Demonstrate strong verbal and written communication skills as well as strong problem-solving skills.
• Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.

Essential Functions

• Approach: process inbound customer calls from customers regarding order status, pricing, product availability and delivery schedules.
• Customer Knowledge: develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.
• Internal Know-How: demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.
• Resource Management: demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.
• Technical Competence: demonstrate basic knowledge of SunSource technology and service offerings.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.

This employer uses E-Verify.

Equal employment opportunity, including veterans and individuals with disabilities.

PI286836986